Solution Solution to DHCP Issues of Routers (ER605 | ER7206 | ER8411 | ER7212PC) [Closed on May 22nd 2023]
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Update as of May 22nd 2023:
The following official firmware has fixed the DHCP issue mentioned in this thread.
ER605 V1_1.3.0 Official Firmware (Released on May 17th, 2023)
Note: the firmware is applied to ER605 V1 and V1.60.
ER605 V2_2.1.2 Official Firmware (Released on Feb 14th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
ER7206 V1_1.3.0 Official Firmware (Released on Mar 28th, 2023)
Note: the firmware is applied to ER7206 V1 and V1.60.
ER8411 V1_1.0.3 Official Firmware (Released on Mar 17th, 2023)
Note: the firmware is applied to ER8411 V1 and V1.60.
ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)
As the official firmware has been released to fix the issue, this thread will be locked to stop updating.
Any further issues or concerns, please feel free to Start a New Thread from HERE.
To get better assistance, you may check Tips For Efficiently Reporting an Issue In The Community.
Update as of Mar 8th 2023:
1. Update the Beta firmware of ER7212PC v1, which fixed all DHCP issues and added some new features.
ER7212PC(UN)_V1_1.0.3 Build 20230228 (Beta)
Beta Release Note:
1) Fixed all DHCP issues based on the official firmware 1.0.2 Build 20230202.
2) Add support for modifying port PVID and optimized stability of the device.
3) Cloud Access is available for the above ER7212PC 1.0.3 Beta.
4) You may need to manually upgrade the upcoming official 1.0.3 firmware once you install the above 1.0.3 Beta.
2. Add note that ER605 v1 and ER7206 v1 have a new Beta firmware for trial, which fixed all DHCP issues and added some new features.
ER7206 V1_1.2.3 Beta Firmware For Trial (Released on Feb 28th, 2023)
ER605 V1_1.2.3 Beta Firmware For Trial (Released on Feb 28th, 2023)
Kind Note:
If you don't need the new features added in the above 1.2.3 Build 20230224 (Beta), it's okay to stay with the earlier Build 20230208 (Beta).
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
Update as of Feb 21st 2023:
Add beta firmware for ER8411 v1 and ER7212PC v1 to fix all DHCP issues.
ER8411(UN)_V1_1.0.2 Build 20230214 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.0.2 Build 20230115.
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
Edit on Feb 23rd 2023: add note that Cloud Access is unavailable for the above ER7212PC Beta.
New ER7212PC Beta will be provided soon to add Cloud Access availability. Please wait patiently.
Update as of Feb 14th 2023:
Here are the new solutions to resolve the new DHCP issues we recently received in the community, including
1. DHCP Server failed to assign an IP address when a large number of clients make DHCP requests at the same time.
2. DHCP server failed to assign the correct reserved IP address to some clients.
Beta Firmware Download:
ER605(UN)_v1_1.2.2_Build 20230208 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.2.1 Build 20220512.
ER7206(UN)_v1_1.2.3_Build 20230208 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.2.3 Build 20221104.
ER8411(UN)_V1_1.0.2 Build 20230214 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.0.2 Build 20230115.
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
For ER605 V2, please check for the official firmware below to fix the DHCP issue.
ER605 V2_2.1.2 Official Firmware (Released on Feb 14th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
As always, thank you for working with our support engineers to address the issue with great cooperation.
And thank you all for your great patience when we're trying to figure out the issue and fix it!
Update as of Jan 30th 2023:
Thank you all for your feedback on this forum to let us know that the DHCP issues are still existed, and more importantly, thanks for our loyal users who worked with our support engineers to figure out the issue with great cooperation.
Here are the updates of the Beta firmware to fix all the DHCP issues that have been located, including
- DHCP Server failed to assign valid IP addresses to some clients. Reported Here.
- Different clients have duplicated IP address on the Omada Controller. Reported Here.
- Offline wireless clients were still shown up in Clients list and reported as connected to the Omada Router. Reported Here.
(Note that ER605 v2 ONLY have the last DHCP issue mentioned above, which is a mis-report by the router.)
Beta Firmware Download:
ER605(UN)_v1_1.2.2_Build 20230118 (Beta)
Beta Release Note:
Fixed the DHCP issues based on the official firmware 1.2.1 Build 20220512.
ER7206(UN)_v1_1.2.3_Build 20230118 (Beta)
Beta Release Note:
Fixed the DHCP issues based on the official firmware 1.2.3 Build 20221104.
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
For ER605 V2 and ER8411 V1, please check for the official firmware below to fix the DHCP issue.
ER605 V2_2.1.1 Official Firmware (Released on Jan 30th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
ER8411 V1_1.0.2 Official Firmware (Released on Jan 30th, 2023)
Note: the firmware is applied to ER8411 V1 and V1.60
Thank you all for your great patience when we're trying to figure out the issue and fix it!
Any further issues with the above Beta firmware, please feel free to comment below or Start a New Thread from HERE.
Updated on Nov 11th 2022:
The official firmware ER7206_v1_1.2.3 has been released to fix the DHCP issue.
**The above ER7206 1.2.3 firmware is available in the cloud, fully adapted to Omada Controller v5.6.
Updated on Nov 2nd 2022:
Update the Beta firmware to fix all the DHCP issues that have been reported to the support team, including the issue
- DHCP Server failed to assign valid IP addresses to some clients. Reported Here.
- Different clients have duplicated IP address on the Omada Controller. Reported Here.
- Offline wireless clients were still shown up in Clients list and reported as connected to the Omada Router. Reported Here.
ER605(UN)_v1_1.2.2_Build 20221015 (Beta)
ER7206(UN)_v1_1.2.2_Build 20221025 (Beta)
ER605(UN)_v2_2.0.2_Build 20221025 (Beta)
*The above beta firmware is adapted to Omada Controller v5.5, not for Controller v5.6.
Note:
ER605 v2 ONLY have the last DHCP issue mentioned above, which is a mis-report by the router.
Updated on Sep 21st 2022:
Remove the 0918 Beta firmware as some users reported it causes CPU spikes issue.
Updated on Sep 19th 2022:
Update the Beta firmware and add the latest Beta firmware for ER605 v2/ v2.6, which have added the fix that Omada Router may wrongly report the clients status to the Omada Controller, causing the issue that offline clients were still shown up in the Controller Clients list, and connected to the Omada Router (instead of the SSID or network). For more details, check this related post.
ER605(UN)_v1_1.2.2_Build 20220902 (Beta)
ER7206(UN)_v1_1.2.2_Build 20220902 (Beta)
Newer version >> ER605(UN)_v1_1.2.2_Build 20220918 (Beta)
Newer version >> ER7206(UN)_v1_1.2.2_Build 20220918 (Beta)
Newer version >> ER605(UN)_v2_2.0.2_Build 20220918 (Beta)
This Article Applies to:
ER605_v1/ v1.6
with FW 1.2.0 Build 20220114 or FW 1.2.1 Build 20220512
ER7206_v1/ v1.6
with FW 1.2.0 Build 20220117 or FW 1.2.1 Build 20220512
Issue Description/Phenomenon:
Recently we received feedback that the DHCP Server failed with 1.2.0 and 1.2.1 firmware, the issue may manifest as follows:
- DHCP Server won't provide dynamic IP addresses to end clients in some cases.
Related Post: DHCP Server Fails Every Few Hours
(1) simply clicking Save on the Edit Network page will bring the DHCP server to work for a few hours.
(2) reboot doesn't help, the issue doesn't exist with the router firmware 1.1.1.
- Some clients are assigned the same IP address, causing they cannot access the internet.
Related Post: Issues with DHCP, clients get same iP addresses
(1) rebooting the router will solve the issue for a while.
(2) the issue doesn't exist with the router firmware 1.1.1.
Note:
ER605 v2 doesn't have the two DHCP issue described above.
Thank you all @jdpk, @Karel-24, @PascalSBR for reporting the issue with detailed information, and your great cooperation with our support engineers to look into the issue is much appreciated!
After further investigation and tests, the TP-Link team has addressed the problem finally.
Available Solutions:
Update as of Apr 17th 2023:
The following official firmware has fixed the DHCP issue mentioned in this thread.
ER605 V2_2.1.2 Official Firmware (Released on Feb 14th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
ER7206 V1_1.3.0 Official Firmware (Released on Mar 28th, 2023)
Note: the firmware is applied to ER7206 V1 and V1.60.
ER8411 V1_1.0.3 Official Firmware (Released on Mar 17th, 2023)
Note: the firmware is applied to ER8411 V1 and V1.60.
ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)
For ER605 V1, you may install the Beta firmware below to fix the issue temporarily.
Beta Firmware Download:
ER605 V1_1.2.3_Build 20230413 Beta Firmware For Trial (Released on Apr 14th, 2023)
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
Update as of May 22nd 2023:
The following official firmware has fixed the DHCP issue mentioned in this thread.
ER605 V1_1.3.0 Official Firmware (Released on May 17th, 2023)
Note: the firmware is applied to ER605 V1 and V1.60.
As the official firmware has been released to fix the issue, this thread will be locked to stop updating.
Any further issues or concerns, please feel free to Start a New Thread from HERE.
To get better assistance, you may check Tips For Efficiently Reporting an Issue In The Community.
Thank you all for your great patience when we're trying to figure out the issue and fix it!
Previous Solution Post:
ER605 ER7206 - “Use Fixed IP Address” (DHCP Reservation) Doesn't Take Effect
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@DannyZ unfortunately completely agree. My work around is to use the last year version of controller and router and it seems more or less stable (bar minor bug allegedly fixed in version 5). But I just have no confidence in upgrading when such a fundamental issue is not fixed. It seems that there is either the fundamental lack of testing or the issue appears due to memory leak or corruption of some sorts. I think everyone agrees that the hardware is good it is just a shame about software.
- Copy Link
- Report Inappropriate Content
See post #74 & 84.
I walked back the firmware to
R605(UN)_V1_1.1.1_Build 20210723
And the problem persists. Obviously 1,000's of other users don't have the problem so I now believe it is a hardware issue the firmware is never going to fix.
- Copy Link
- Report Inappropriate Content
@KellisR
I have ER7206 and i went back to 1.1.1 Build 20210723 Rel.64359 and it started to perfroming fine after going back. I was on 1.2.1 for 3 days only and spotted several devices getting same ips after that time.
I am still on omada controller 4.4.6 though, so not sure if that plays a part. I have about 60 clients (mostly wifi), 3 eaps and hardward controller oc200.
I have some IPs reserved.
You are right, it is strange that myabe not as many people complain. But i also have been having the same setup for the year and it has never seen that issue before.
Make sure you reboot all things after upgrading back.
My Lease Time: is 120 mins. Which is fairly small
- Copy Link
- Report Inappropriate Content
I have also many Problems getting IP Adresses from ER7206 @ v1_1.2.3.
It is frustrating.
The following will help for a moment... I "Click Force Provision" to the ER7206 in OC200 controller.
But this helps only for a while.
Where can I get the firmware 1.1.1 ? At TP-Link Homepage it's not available.
- Copy Link
- Report Inappropriate Content
I just double checked and indeed it disappeared from the website :(. I am very surprised it was removed.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Downgrade to Firmware ER7206 @ v1_1.1.1 worked for me.
Now the DHCP issues no longer annoying.
The red arrow at screenshot shows CPU/Memory after downgrade.
- Copy Link
- Report Inappropriate Content
@Fae any updates on this issue? It's been nearly two months now, and still no beta firmware, or anything at all from the engineers on what may be going wrong here? I have 10 gig fiber coming in a few weeks, I was going to purchase some new Omada 10g switches, but after this mess, that is definitely NOT happening, at least not until the router has the basic functionality it's advertised with.
- Copy Link
- Report Inappropriate Content
Don't do it. I've invested thousands of dollars in TP-Link equipment and the support is non existent, the firmware updates have no documentation, firmware often is untested and full of bugs at rollout, and there is few useful features that actually work. Look at how many people have contributed to this post about problems and count how many were resolved.
- Copy Link
- Report Inappropriate Content
@DannyZ FWIW Spent a week going back and forth with TP-Link official support. Here is my last reply to them and their final reply to me.
End result is the router is gong back to Amazon and I have purchased a dd-wrt install from flashrouters.com to a Netgear AC1450 because it's old enough to be stable.
----------------------------------------------------------
If you tried Ping 8.8.8.8 and get a result of lost all packets, that means Ping is fail.
And when problem happened, please check if you get an invalid IP. (The IP like 169.254.X.X is invalid IP)
If all the troubleshooting is done and you get the above two results. You can go to Amazon for a return or exchange process.
(Because your product is still under the Amazon warranty, we recommend that you give priority to Amazon for a return or exchange.)
Thanks for your patience and cooperation. Wish you have a nice day!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 12
Views: 55077
Replies: 276
Voters 6
