C410 deletes cloud recordings from previous day.

C410 deletes cloud recordings from previous day.

C410 deletes cloud recordings from previous day.
C410 deletes cloud recordings from previous day.
Yesterday
Model: Tapo C410  
Hardware Version: V1
Firmware Version: 1.0.4

HI, I bought a Tapo C410 a few weeks ago, it works OK when I test it, picks up visitors etc but when I look for yesterdays videos they have gone. I am using Tapo Care, I have another camera thats fine but a different model. Its location means there are not many detections in a day generally less than ten, I can view them OK on the day they are detected but tomorrow they will be gone. 

 

Pleas help. I am ready to throw the thing away 

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Re:C410 deletes cloud recordings from previous day.
22 hours ago

  @Mdbs 

Hi, 
In your situation, the following instructions may be helpful.
Why can't I see the video recordings saved on the Tapo Camera microSD card before midnight(12 AM)?
 

When you go to the camera's Live View > Playback & Download > Playback > Cloud icon page, please select the date first, then view the detection video clips stored on that date.

 

Best Regards

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