Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed

Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed

15 Reply
Re:Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
2024-10-18 10:15:23

  @Solla-topee 

 

Many thanks.

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#13
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Re:Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
2024-10-18 10:41:35
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#14
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Re:Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
2024-11-08 12:09:47

Just to update this thread. Went round and round with support but my issue was unable to be resolved. Not sure they really understand the problem. Gave up in the end and looking to return unit as faulty.

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#15
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Re:Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
2024-11-11 16:39:22

  @Dan_007 I have this problem too.
When detected, it starts recording, I switch it to private mode and during playback I no longer see the detected event, only the empty room.
Not even if I turn off Private mode.
But if I change the speed during playback with the (Speed) button in the upper right corner, it plays the recorded movement and I no longer only see the empty room. But if I save the video, you can no longer see the movement there.

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#16
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Re:Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
2024-11-12 06:38:32

  @Gyula- 

Hi,
If your Tapo C225 updates to the latest firmware(1.0.11 Build 240826 Rel.62730n), please back up the important video recordings from the SD card to your computer, format the SD card on the Tapo app, and then check if the event before you enable the privacy mode will be saved to the SD card.
Best Regards

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#17
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