Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
Tapo C225 missing entire clips on memory card yet notifications appear fine after privacy pressed
I have the Tapo C225 (EU) Ver: 2.0 indoor camera which I leave turned on in our living room overnight. Each morning someone from the house comes down, opens the living room door, triggers a notification on my mobile phone, hits the privacy button on the camera and then goes about their business. When I enter the living room later in the morning I unplug the camera for the day, before plugging it back in and turning off privacy mode before going to bed. I have noticed however that this seemingly simple process which I am sure many others would do, results in no videos or clips being recorded, or best case maybe 1 in 20.
I suspect I know why this happens but would appreciate some clarification on the matter from tp-link themselves if possible please. I am guessing that the camera only saves to the memory card every minute or two, and doesn't write in real time. Thus, you are able to enter a room, trigger a notification, hit the privacy button all before the camera completes its write cycle. As the privacy button basically turns the device off, I am guessing that it doesn't have the time to write the current buffer to the card before it shuts down.
Yes I have continuous recording enabled for all 24 hours of the day.
Yes I am using the best high quality / fastest CCTV grade branded memory card.
Yes I have the latest version of both the mobile app and firmware on my device.
No I do not have a subscription and neither do I want to pay for a subscription.
My question is whether there is any setting that can help to circumvent my loss of recordings without having to pay for a subscription. As it stands, I feel that the device is not fit for purpose. At the very least, surely it should write the final buffer to the card before closing down. Is it possible I have a faulty device?
Any help will be much appreciated. Thanks.
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Just to update this thread. Went round and round with support but my issue was unable to be resolved. Not sure they really understand the problem. Gave up in the end and looking to return unit as faulty.
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@Dan_007 I have this problem too.
When detected, it starts recording, I switch it to private mode and during playback I no longer see the detected event, only the empty room.
Not even if I turn off Private mode.
But if I change the speed during playback with the (Speed) button in the upper right corner, it plays the recorded movement and I no longer only see the empty room. But if I save the video, you can no longer see the movement there.
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Hi,
If your Tapo C225 updates to the latest firmware(1.0.11 Build 240826 Rel.62730n), please back up the important video recordings from the SD card to your computer, format the SD card on the Tapo app, and then check if the event before you enable the privacy mode will be saved to the SD card.
Best Regards
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