Hi @Solla-topee,

Thanks for your response.

1. I've now removed all sensitive information like camera MAC addresses and my email ID from the public thread as suggested.

2. I've also followed your recommended steps

• Performed a factory reset on both the problematic cameras (Tapo C110 v2.0 and C510W v2.0).

• Enabled a mobile hotspot using one phone (with mobile data) and used another device to configure and set up the cameras via the Tapo app.

• Despite this clean setup, I’m still encountering the same issue: “This smart device can only be controlled locally.”

3. I’ve also reviewed all relevant settings on my router. There are no Access Control rules enabled, firewall has been temporarily disabled for testing, MAC filtering is not active, and no Parental Controls are configured. Despite this, the two problematic cameras still can't be accessed remotely, while the other 9 Tapo cameras work perfectly under the same network conditions.

Additionally, there’s something important I’d like to highlight:
When I try to activate the 30-day free cloud storage plan for these two cameras, I consistently receive an error message like:

"The data corresponding to deviceId cannot be found."

This issue only affects the two cameras mentioned. My other 9 Tapo cameras (C110 v3 and others) are working perfectly fine with full remote access and successful cloud plan activation.

Since I purchased all these devices just a week ago, I was expecting a smooth and reliable experience from a trusted brand like TP-Link (Tapo). Unfortunately, this issue is starting to erode that trust. I would sincerely appreciate it if your team could look deeper into this and help me identify the root cause.

I've also contacted the TP-Link support team via email at support.forum@tp-link.com with the required details and diagnostic logs, using the subject format 'Forum ID 623524 + SKYNe + local control/remote control is not working'.

Looking forward to your guidance on how to fix this.

Best regards,
Satish Yadav

Hi @Solla-topee, would it be possible to continue the discussion on the community post? That way, it could also benefit others who might be facing a similar issue.

Big thanks to the TP-Link Technical Support team, and especially Cleon.C, for helping resolve the remote access issue with my two cameras.

Really appreciate the patience, clear communication, and persistence in getting this fixed. I know the root cause is still being analyzed, and I’m glad the team will share updates so others can resolve similar issues faster in the future.

Thanks again—this experience has reinforced my trust in TP-Link and Tapo products!

– Satish Yadav