Both new cameras making static noise.

Both new cameras making static noise.

Both new cameras making static noise.
Both new cameras making static noise.
2 weeks ago
Tags: #Firmware #Live View #Microphone
Model: Tapo C530WS   Tapo C520WS  
Hardware Version: V2
Firmware Version: 1.1.2 and 1.1.3

So, a little over week ago the new cameras that I have purchased started to make a buzzing/static sound which appears to come from there microphone. I've only own this cameras for just two weeks. I own another 5 TP cameras, and these are only ones that seem to be experiencing this issue. How is it possible that both new cameras are having the same issue? Is it a firmware issue? Surely both cameras cannot be going bad at the same time. I have tried everything from resetting the camera, changing resolution, uninstalling and installing, power cycling, etc to no avail. The cameras are both on WiFi with a very good signal.

 

Tapo C530WS: Firmware Version 1.1.3 Hardware Version 2

Tapo C520WS: Firmware Version 1.1.2 Hardware Version 2

 

I was trying to upload the videos but for some reason it wont let me. Any guidance or help would be greatly appreciated. If this continues I have no other choice but to return both cameras. 

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Re:Both new cameras making static noise.
a week ago

  @Sammy2023 

Hi,
It's recommended to refer to the following instructions to troubleshoot for better audio quality.
Troubleshooting for better audio quality of my Tapo camera
Best Regards

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