@T19_camara Hi, Is the problem that the Tapo camera disappears from the Tapo app? Usually, if no one presses the reset button to factory reset the camera or removes it from the Tapo app, the camera...

@Shreyaskcb Hi, Typically, you can refer to the following instructions to troubleshoot when you fail to configure the Tapo camera. What should I do if I fail to configure Tapo Camera? In your...

@carcamusa Hi, 1. The Tapo C510W V1 has the latest firmware version 1.3.3, and the Tapo C510W V2 has the latest firmware version 1.1.3. The firmware for the V2 can't be used on the V1. 2. Typically,...

@Renster2006 Hi, Thank you for your detailed description. I'll log these feature requests and forward them to the relevant team for evaluation. Best Regards

@Finoozer Hi, The shared account can only access the camera's live feed through our cloud server. If the network environment is not optimal, such as the Wi-Fi network speed is insufficient, there is...

@J75020 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. It's recommended to send the camera log and your router's...