Not getting push notifications sent to my iPhone after reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Not getting push notifications sent to my iPhone after reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not getting push notifications sent to my iPhone after reset
Not getting push notifications sent to my iPhone after reset
2021-12-23 22:50:52 - last edited 2021-12-24 12:05:39
Model: Tapo C310  
Hardware Version:
Firmware Version:

I've recently had to reset my C310 due to a network setting change. The camera is connected fine now, I can see through it on my phone and it detects and records movement. However it won't send me notifications when it does deteact and make a recording?? I can't understand it at all. I have push notifications allow in my ios settings. In the tapo app I have motion, line-crossing, area intrusion and camera alarm on. But still I don't get a noticfication when a recording is triggered. 

 

Could someone offer my some adivce on what might be causing this? I was sending notifications perfectly prior to me changing my network settings and having to reset the camera.

  0      
  0      
#1
Options
1 Reply
Re:Not getting push notifications sent to my iPhone after reset
2021-12-27 02:46:18

@gizmo19900 

1. Please refer to Guide here for more suggestions for notification issue:

  [Troubleshooting] Tapo Camera Notification Issues 

2. Check if camera Alarm goes off when motion detected

3. Check if Tapo APP-Message box ( envelop icon) has any motion detection message

 

If still the same issue,can I know your concern belongs to which case? 

1. Model of mobile phone and its OS version.

2. log of the camera: How to Get the Log of Tapo Camera?

3. Model & MAC address of the camera.

4, when iPhone connects to home WiFi, is there any notification ?

Thank you.

 

  0  
  0  
#2
Options