Smart Home Community > Tapo Smart Cameras > image quality,annoying 2-3 seconds the pixels move
< Tapo Smart Cameras

image quality,annoying 2-3 seconds the pixels move

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

image quality,annoying 2-3 seconds the pixels move

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
image quality,annoying 2-3 seconds the pixels move
image quality,annoying 2-3 seconds the pixels move
2022-06-14 07:43:53 - last edited 2022-07-11 06:54:19
Tags: #Live View
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.2.2

I noticed one thing that is annoying. The image quality is ok but every 2-3 seconds the pixels move. It is annoying, I do not see such an effect on other cameras with much cheaper percentages. I uploaded a new firmware but it is still the same. Power frequency settings do not improve

 

I attach a video, one has normal speed this strange effect is visible, when the video is accelerated the effect is clearly visible 

 

Normal speed:

https://youtu.be/J3JB5S3WAeA

 

Accelerated:

https://youtu.be/Kmy5ReOEpgU

 

Shooting timelapse in this case is out of question because the effect is nightmarish. I am wondering if it is my camera's fault or others have the same effect

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:image quality,annoying 2-3 seconds the pixels move-Solution
2022-06-27 06:06:45 - last edited 2022-07-11 06:54:19

@Darek1988 @Dan84 @nomadJuice 

Hello everyone,  

Thank you for the feedback.

As checked with our engineers, the pixels in live view will refresh when the focal length of a lens changes,  as focus is adjusted when a camera shoot video, you will notice a slight and imperceptible flicker, this behavior is common for the Lens of camera. You could set the camera on higher resolution like 1080P and 3MP to mitigate phenomena as possible.

Hope this help explain the situation. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#5
Options
5 Reply
Re:image quality,annoying 2-3 seconds the pixels move
2022-06-17 09:25:57

  @Darek1988 

 

I am also facing the same issue.

 

I do not have SD card recording enabled, but the video feed is being saved on my computer via RTSP.

 

Were you able to figure out a solution for this issue?

  0  
  0  
#2
Options
Re:image quality,annoying 2-3 seconds the pixels move
2022-06-17 09:30:36

  @nomadJuice  In the newest Firmware Version: 1.2.2 it is a little better but unfortunately the effect is still there. This effect does not occur in another tplink vigi camera. The video from the camera is recorded on tplink DVR and it does not matter whether the recording is on a card or rtsp stream

this surprises me because I have cameras from China that cost literally 20usd and they do not have this effect

  0  
  0  
#3
Options
Re:image quality,annoying 2-3 seconds the pixels move
2022-06-20 12:51:18

  @Darek1988 

 

I have a Tapo C320WS and have exactly the same issue. Every 2 seconds the pixels shift slightly.

  0  
  0  
#4
Options
Re:image quality,annoying 2-3 seconds the pixels move-Solution
2022-06-27 06:06:45 - last edited 2022-07-11 06:54:19

@Darek1988 @Dan84 @nomadJuice 

Hello everyone,  

Thank you for the feedback.

As checked with our engineers, the pixels in live view will refresh when the focal length of a lens changes,  as focus is adjusted when a camera shoot video, you will notice a slight and imperceptible flicker, this behavior is common for the Lens of camera. You could set the camera on higher resolution like 1080P and 3MP to mitigate phenomena as possible.

Hope this help explain the situation. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#5
Options
Re:image quality,annoying 2-3 seconds the pixels move
2022-09-27 04:54:25

same issue with my c320ws. I wonder if other cams have this issue...should have returned this product

  1  
  1  
#6
Options

Information

Helpful: 0

Views: 931

Replies: 5

Tags

Live View
Related Articles
Image quality
224 1
Bad image
211 0
Video in Live View keeps defaulting to Lousy Quality
639 0
Tapo Camera C200 - to save the High Quality as default quality image value
9909 0
Video quality
167 0
Tapo C520WS sound quality
2119 0
About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.