Tapo Care - C320WS using the 2K QHD video rate cannot see cloud recordings

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo Care - C320WS using the 2K QHD video rate cannot see cloud recordings

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo Care - C320WS using the 2K QHD video rate cannot see cloud recordings
Tapo Care - C320WS using the 2K QHD video rate cannot see cloud recordings
2023-02-08 14:10:58
Tags: #Tapo Care #2k QHD
Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.0

New C320WS camera.

Starting using Tapo Care (the free trial)

 

Camera has some of the detection triggers set to on, and when triggered around 20 seconds of video is being uploaded to the cloud. I can see these as thumbnails in the app, and I can select to view, and I can select to download.

 

When I have the camera set to video quality 2K QHD, the videos do not play. I can download the video to memory (which takes time, so something must be being downloaded) but I still can't play the video.

 

When I have the camera set to video quality 1080P, the videos do play. I can download them, play them on the app from cloud or memory.

 

Switching between video quality does not change the camera other than the quality of the picture, however the cloud just does not allow me to play anything at the higher rate.

 

Is this a problem with the cloud, the app, my WiFi connection?

 

I am using WiFi with a reported signal strength of -54. I would very much like to use the cloud and the full QHD video rate!

 

 

  0      
  0      
#1
Options
2 Reply
Re:Tapo Care - C320WS using the 2K QHD video rate cannot see cloud recordings
2023-02-10 03:04:52

  @Mokka 

 

Thank you for the post and feedback. To better assist you, our specialist would like to discuss this case with you via email, please check your inbox later and confirm. If there is any additional information, you can update here or reply to the email directly. Thanks!

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Tapo Care - C320WS using the 2K QHD video rate cannot see cloud recordings
2023-02-11 11:39:31

For anyone else trying out the 2K QHD video on this camera.

 

After messing about with this I have found that the 2K video works in live view, and does record to the Cloud. However my phone does not appear to have the necessary ability to cope with this level of resolution. Cloud videos show as thumbnails but cannot be played.

 

However, it is possible to download a video from the Cloud to the app memory, Once there it is possible to download from the app memory to the phone memory. Once there it is possible to share the video to a PC via email or similar. Once there I was able to play the 2K video on my PC just using the standard video player.

 

 

  0  
  0  
#3
Options