C420s2 Spotlight not coming on

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C420s2 Spotlight not coming on

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C420s2 Spotlight not coming on
C420s2 Spotlight not coming on
2024-01-12 11:26:27 - last edited 2024-01-19 03:54:13
Model: Tapo C420S2  
Hardware Version: V7
Firmware Version: Latest

I have two C420s2 cameras installed and seemingly working as intended, however I have a question about the spotlights.

 

I can turn both camera spotlights on and off through the app and motion/person sensor and alerts are working fine BUT the spotlight does not come on during the night when motion/person is detected.

 

The camera's are both set to "auto" for the day/night setting and if I manually change to day/night I can hear the camera change over and can also see it in the app, so that feature seems to be working fine.

 

Why in the world would TP-Link not code in the spotlight to come on during an event or at least have the option!?

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Re:C420s2 Spotlight not coming on-Solution
2024-01-15 03:04:30 - last edited 2024-01-19 03:54:13

  @UNISOL_GR44 

Hi,
Please go to the camera's Device Settings>Video & Display>Night Mode Settings page and check if you have selected the Full Color Mode. Generally, with the Full Color Mode selected, the camera's spotlight will turn on automatically when detecting events at night.
Best Regards

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Re:C420s2 Spotlight not coming on-Solution
2024-01-15 03:04:30 - last edited 2024-01-19 03:54:13

  @UNISOL_GR44 

Hi,
Please go to the camera's Device Settings>Video & Display>Night Mode Settings page and check if you have selected the Full Color Mode. Generally, with the Full Color Mode selected, the camera's spotlight will turn on automatically when detecting events at night.
Best Regards

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