Suddenly stopped working and getting offline after some time

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Suddenly stopped working and getting offline after some time

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Suddenly stopped working and getting offline after some time
Suddenly stopped working and getting offline after some time
2024-03-17 13:46:22
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

Hey TP-Link 

I brought 2 C210 camera recently

And I installed them

Then we notice after sometime it's getting offline on the tapo application and a Orange light is visible from the inductor. It's working again if we power of the camera.This is problematic if it got offline after some time everytime power on of not an option. Give me a permanent solution that it can work 24/7 without any problem. Or everytime restart is not an option. Please Help... Give me a permanent solution...

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Re:Suddenly stopped working and getting offline after some time
2024-03-18 11:21:45

  @Aritraaa 

Hi,
You can refer to the link below to troubleshoot the unstable issue.
What should I do if my Tapo smart devices keeps losing connection or going Offline?
 

If the issue is still the same, please help confirm the following information. 
1. Does the camera show offline on the Tapo app when your phone is connected to the same Wi-Fi as the camera?

 

2. The model number Wi-Fi router and your network topology:
e.g. ISP Spectrum-wireless router<Wireless> tapo camera

 

3. Please go to the camera's Device Settings>Device Info page when it's working, tap the Wi-Fi icon, and send me a picture of the signal strength value.

 

4. Send me(Solla-topee) the MAC address of the problematic Tapo C210 via a private message.
 

5. You can try to enable the Auto Reboot feature on the camera's Device Settings>Reboot Camera page and check if it helps.


Best Regards

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