Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Suddenly stopped working and getting offline after some time

< Tapo Smart Camera

Suddenly stopped working and getting offline after some time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Suddenly stopped working and getting offline after some time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Aritraaa

2024-03-17 13:46:22

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-03-17

Suddenly stopped working and getting offline after some time

2024-03-17 13:46:22

Tags: #Live View #Device Connectivity #Recording #Tapo Care

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.11

Hey TP-Link

I brought 2 C210 camera recently

And I installed them

Then we notice after sometime it's getting offline on the tapo application and a Orange light is visible from the inductor. It's working again if we power of the camera.This is problematic if it got offline after some time everytime power on of not an option. Give me a permanent solution that it can work 24/7 without any problem. Or everytime restart is not an option. Please Help... Give me a permanent solution...

1 Reply

Solla-topee

2024-03-18 11:21:45

Posts: 13668

Helpful: 2363

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Suddenly stopped working and getting offline after some time

2024-03-18 11:21:45

@Aritraaa

Hi,
You can refer to the link below to troubleshoot the unstable issue.
What should I do if my Tapo smart devices keeps losing connection or going Offline?

If the issue is still the same, please help confirm the following information.
1. Does the camera show offline on the Tapo app when your phone is connected to the same Wi-Fi as the camera?

2. The model number Wi-Fi router and your network topology:
e.g. ISP Spectrum-wireless router<Wireless> tapo camera

3. Please go to the camera's Device Settings>Device Info page when it's working, tap the Wi-Fi icon, and send me a picture of the signal strength value.

4. Send me(Solla-topee) the MAC address of the problematic Tapo C210 via a private message.

5. You can try to enable the Auto Reboot feature on the camera's Device Settings>Reboot Camera page and check if it helps.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Suddenly stopped working and getting offline after some time

Suddenly stopped working and getting offline after some time

Information

Voters 0

Tags