I have no access to the camera when I am away from the local network

Omet1940

2024-06-29 10:05:45 - last edited 2024-07-02 02:52:07

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Registered: 2024-06-29

I have no access to the camera when I am away from the local network

2024-06-29 10:05:45 - last edited 2024-07-02 02:52:07

Tags: #Live View #Device Connectivity #Remote Control

Model: NC450

Hardware Version:

Firmware Version:

Hi,

Since 2 days ago I can not access the Camera when I am away from the local network. The camera works perfectly when I am at home and connected to the local network. I tried everything. I deleted the camera from the app and re-installed it but the problem persisted. I also downloaded the App again and installed the Camera but it did not help.

I am happy with the Camera and use it since many years now and do not want to change to other brand.

I highly appreciate it you can solve this problem.

Thanks

1 Accepted Solution

Solla-topee

2024-07-01 09:50:53 - last edited 2024-07-02 02:52:07

Posts: 13685

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Registered: 2020-05-19

Re:I have no access to the camera when I am away from the local network-Solution

2024-07-01 09:50:53 - last edited 2024-07-02 02:52:07

@Omet1940

Hi,
You can try the following tips for the reported issue.
1. Ensure your router is working fine and has an internet connection.
2. If your router has special settings, such as access control, firewall, etc., that may block the camera from connecting to the internet or our cloud server, please remove these settings for a try.
3. Try to change the DNS server to 8.8.8.8/8.8.4.4 on the router.
4. Reset the camera, reconfigure it, and connect it to a different Wi-Fi network if there is one.
Best Regards

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I have no access to the camera when I am away from the local network

I have no access to the camera when I am away from the local network

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