Poor audio quality on C225

Poor audio quality on C225

Poor audio quality on C225
Poor audio quality on C225
2024-10-10 11:44:03
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.7 Build 231108 Rel.82981n

Hello
Recently i purchased a Tapo C225 camera.
The audio quality is poor, so I can't hear conversations clearly, lots of distortion and muffled sound.
The camera is connected to a very fast wifi, so it is not a bandwidth problem, the same problem I have with SD recordings.
Also no obstructions covering the microphone and speaker openings on the camera, or placing it in enclosed spaces or near surfaces that may reflect sound

Also i have another camera from another brand which is an old model (more than 4 years old) which the sound is better than C225.

I think the issue of the new cameras is caused by the noise cancellation.

I read from another posts that other users solved this issue with another firmware.

 

Please advise.

Thank you.

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#1
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7 Reply
Re: Poor audio quality on C225
2024-10-11 08:50:50

  @ThanosChatz 

Hi,
A new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards

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#2
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Re: Poor audio quality on C225
a week ago - last edited a week ago

  @Solla-topee 

Hi, I have exactly the same issue here. Last week I first bought a C220, and because of unusable audio quality I bought a C225 which has the same issue. Could you please push the corrected firmware to my C225 too? Thank you.

Edit: just posted my MAC address to you with a private message. Thanks again.Firmware Version of C225:1.0.11 Build 240826 Rel.62730n

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#4
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Re: Poor audio quality on C225
Tuesday

  @PRJ 

Hi,
I have sent the new firmware to your Tapo C225, please update it via the Tapo app and check if it helps.
Best Regards

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#5
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Re: Poor audio quality on C225
Tuesday - last edited Tuesday

  @Solla-topee 

Hi! Thank you very much for your quick response. Unfortunately, when trying to update to the new firmware "1.1.0 Build 241213 Rel.56316n" with the app, after 1 to 2 minutes the C225 rotates, and after that the app says that the update failed and that i should try again later. I tried it several times.

 

Kind regards

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#6
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Re: Poor audio quality on C225
Tuesday

  @PRJ 

Hi,
Please try to reboot your router, when it's working, reboot the camera, and then check if you can update the camera successfully.
Best Regards

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#7
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Re: Poor audio quality on C225
Tuesday

  @Solla-topee Hi, rebooting the router didn't help, tried it several times. Also tried manual and automatic update a few times, they show the same error message that updating has failed.

As updating the brand new C225 with the newest stock firmware worked immediately the first time I tried, I think that there is an issue with the firmware version you try to push on my device.

Thanks again for helping!

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#8
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Re: Poor audio quality on C225
Wednesday - last edited Wednesday

  @PRJ 

Hi,
It seems you have updated the firmware successfully on your Tapo C225. Please go to the Tapo app > camera's Device Settings > Device Info page to check if your firmware is the new one.
Best Regards

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#9
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