D230 Doorbell night vision keeps dimming

D230 Doorbell night vision keeps dimming

D230 Doorbell night vision keeps dimming
D230 Doorbell night vision keeps dimming
2024-10-10 23:49:45 - last edited Monday
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.18

My D230S1 doorbell night vision is not working properly 

 

I'm sure the infrared should stay on? For some reason it dims down to a view that's almost impossible to see anything

If I click the light bulb on and off....OR switch to day mode then back to night mode, it will 'Click' and the infrared view comes on fine...BUT the moment I click out the App and go back to look, it's gone back to the dimmed image and I can't see anything

It's on 'Auto' so shouldn't it stay on? I thought that maybe the infrared just clicks on when it 'detects' movement, but i tested it tonight and it doesn't 

 

Here's the view with the infrared working after clicking through night/day mode, or clicking bulb on and off:

 

 

 

Here's what the image looks like afte closing App and going back in, or getting a notification. (Infrared doesn't come on!!)

 

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#1
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Re:D230 Doorbell night vision keeps dimming -Solution
2024-10-12 07:45:00 - last edited Monday

  @NastyRhythm83 

 

Those street lights in front of the doorbell are most likely what is affecting the automatic switching of the camera infrared mode. 

 

Try to adjust the angle of the doorbell, for example, by turning it slightly to the left (using the provided 15° mounting wedge) to avoid the two streetlights on the right, or try to move the light source as far to the edge of the frame as possible. This may help improve the situation. Then check whether the camera will automatically switch to night mode under these conditions.

 

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Re:D230 Doorbell night vision keeps dimming -Solution
Monday - last edited Monday

Update for this thread: After analysis, it appears that the camera's infrared light may be malfunctioning, which is preventing the camera from switching to night mode. In this situation, the device will need to be replaced.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:D230 Doorbell night vision keeps dimming -Solution
2024-10-12 07:45:00 - last edited Monday

  @NastyRhythm83 

 

Those street lights in front of the doorbell are most likely what is affecting the automatic switching of the camera infrared mode. 

 

Try to adjust the angle of the doorbell, for example, by turning it slightly to the left (using the provided 15° mounting wedge) to avoid the two streetlights on the right, or try to move the light source as far to the edge of the frame as possible. This may help improve the situation. Then check whether the camera will automatically switch to night mode under these conditions.

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:D230 Doorbell night vision keeps dimming
2024-10-12 08:15:16

  @Wayne-TP 

 

Thanks for the reply 

 

Those street lights turn off about 11pm, and even when it's completely dark the camera still won't flick to infrared and stay on. It only comes on if I cycle through day/night mode or toggle the 'bulb' icon on and off

 

I am already using the wedge so I can't really position it in a way that eliminates this light when it is on.

 

I'll check again later tonight and screen shot it so you can see

 

 

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Re:D230 Doorbell night vision keeps dimming
2024-10-12 08:18:30
Also it used to come on and stay on even with that street light on. Then the device updated or something and now it just dims down so much you can't see anything at night
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Re:D230 Doorbell night vision keeps dimming
2024-10-15 10:57:29

  @NastyRhythm83 

 

To help with this case, a specialist will help to follow it up through email. Please check your inbox later and confirm. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:D230 Doorbell night vision keeps dimming -Solution
Monday - last edited Monday

Update for this thread: After analysis, it appears that the camera's infrared light may be malfunctioning, which is preventing the camera from switching to night mode. In this situation, the device will need to be replaced.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#6
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