firmware update
Hi,
A problem occurred with my two Tapo cameras following the latest firmware update (v 1.3.1 - build 241111 - rel 29618n) earlier this week. The cameras now record only 15-20 seconds of activity when triggered and fail to record until the end.
There isn't the same problem with a third Tapo camera, which I haven't updated the new firmware onto and remains on (v 1.3.1 - build 240820 - rel 71705n).
Thanks for any help you can provide.
Alf
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@Solla-topee I added to link I sent you in the last PM differents videos of the problems encounters :
Wrong detection of subjects and wrong buffer, with no traacking of animals, or people
There is one of my cats, where one cat is detected, but the camera did not track the animal.
There is also one with people detected, but the camera doe not center the motion on it.
There is consecuive video of the postal service delevring parcels. You will noticed that there is a cut in this videos. The postal service deliver me a parcel but you did not see it on it.
Your new firmware decide to cut the video, there was no buffer for the second one, and finally you have a total miss of the crucial moment. Someone would have been detected with the previous firmware, and I would have all the parts of the video.
Finally there are two other videos of me coming back and backing in my alley, and the camera decided to micro cuts during the backing without reason so there are also missing parts.
I think that the least Tapo / TP-Link can do is giving us the choise to choose this time without motion to stop the recording, with a default value of 10 sec and a manual one of a selector with 10/20/30/45/60 90/120 seconds. that will clear the problem.
Meanwhile, can you provide us a step by step to downgrade the firmware or confirm the one I sent previously ?
Thanks in advance for your time =). Could you also please confirm me you get the videos ?
Happy new year by the way =)
EDIT To answer your questions
(1) Please go to the Tapo app > camera’s Device Settings > Detection page, and check what detection types are enabled and the sensitivity value. Please also send us a picture of the detection zone.
==> all detection type unable, without configuring any zone. So default full frame used
(2) How frequently do you experience missed detections or incomplete recording events?
==> many times a day, uncountable
(3) Please provide a video showing the reported issue for further analysis. (If you have configured the continuous recording on the camera, it will be more easier to provide the
related videos for analysis)
==> in the link I previsouly send. you
(4) Send us the camera’s model number and hardware version.
Tapo C510W v1 , latest firmware (1.3.1)
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Hi,
Thank you for the information and video provided. We do not have the downgrade firmware instructions, and for the reported issue, we recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID(731666), community nickname, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Thank you.
Best Regards
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As it stands, the cameras with the new firmware update are redundant. It is pointless checking on the activiity they pick up as they probably miss more action than they capture, which is now only bits and pieces. The new firmware hasn't added any benefits to using the cameras and has only caused problems regarding what was previously a really good experieince using Tapo cameras.
I hope there is a remedy to resolve the problem.
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