Tapo C210 can only be used locally

Tapo C210 can only be used locally

Tapo C210 can only be used locally
Tapo C210 can only be used locally
Sunday - last edited 5 hours ago
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.4.0

Hi,

 

last month I bought 2 C210 camera for my home, after a couple of weeks one of them only started working locally.

 

I've tried everything that I could find online including: resetting the camera, resetting my home network, changing DNS and tried to see if an update was needed. 
 

Even after all of this still happens, and only on one of the two that I have. 
 

In the app I can see that WiFi is strong and shouldn't have this kind of issue.

 

Hopefully you can help.

 

 Thanks

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#1
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1 Accepted Solution
Re:Tapo C210 can only be used locally-Solution
Monday - last edited 5 hours ago

  @lnzstn 

Hi,
You can refer to the instructions below to check if it will help you.
Tapo C210 displays "This smart device can only be controlled locally" on the Tapo app
 

If not, send me(@Solla-topee) the camera's MAC address on the Tapo app > camera's Device Settings > Device Info page via a private message.
 

Best Regards

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#2
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Re:Tapo C210 can only be used locally-Solution
Monday - last edited 5 hours ago

  @lnzstn 

Hi,
You can refer to the instructions below to check if it will help you.
Tapo C210 displays "This smart device can only be controlled locally" on the Tapo app
 

If not, send me(@Solla-topee) the camera's MAC address on the Tapo app > camera's Device Settings > Device Info page via a private message.
 

Best Regards

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#2
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Re:Tapo C210 can only be used locally
Tuesday

  @lnzstn 

Hi, 
Thank you for the MAC address provided via a private message. In your case, it's suggested to contact your retailer or the local team to get a replacement if your camera is under warranty.
Best Regards
 

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#3
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