@stgfrancis 

Hi,

It's not recommended to post your TP-Link account (email address) on the thread. Please remove it.

Please confirm the following information for the reported issue.

1. Please go to the Tapo app > camera's Device Settings > Advanced Settings page, select Compatible Mode on the Display Settings, and check if it helps.

2. Is the camera connected to the Router's Wi-Fi directly, or are there several APs for the camera to connect?

3. If you only have the problem when watching the camera's live feed remotely, please ensure your phone has stable and fast internet when streaming the camera remotely.

Best Regards

  @stgfrancis 

Hi, 
1. Please ensure the Tapo app is up to date on your phone.
2. When your iPhone has an issue, please test with a different phone and check if you can watch the camera's live feed.
3. Does the camera show offline on the Tapo app, or does it show online but can't load the live view page?
Best Regards

  @stgfrancis 

Hi,
1. Please refer to the instructions below to collect the camera log and app log.
How to get the log of Tapo Camera
How to get the log of Tapo app
 

2. We recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID(732250), community nickname, camera log, app log, a detailed description of the issue, and the troubleshooting steps you've taken in the subject line or body of your email. Thank you.

Best Regards