CAMERA TAPO C200 GOING OFFLINE

CAMERA TAPO C200 GOING OFFLINE

CAMERA TAPO C200 GOING OFFLINE
CAMERA TAPO C200 GOING OFFLINE
a week ago - last edited a week ago
Model: Tapo C200  
Hardware Version:
Firmware Version: 1,3,16

Hello, we have 9 tapo cameras.

The reason why we wanted the camera was to increase the security since we are living in 2 different countries.

 

The problem is that those cameras are very often going offline by them self without any reason!!!!

You see, it does not help me that you provide the troubleshooting informations because i am living in another country!!

 

When a customer purchase such a product, it should be very much granted that the product is working properly before you place it on the market and sell it!!

 

Now tell me what am i suppose to do when my camera in SPAIN is NOT working and i am living in NORWAY????

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Re:CAMERA TAPO C200 GOING OFFLINE
a week ago

  @0GXZGSAF 

Hi,
It's hard to say the root of the offline issue is on the camera from the reported phenomenon. If you have a friend or family member in Spain, he/she can help troubleshoot the issue refer to the following instructions.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

Please confirm the following information for further analysis.
  1. Please list the troubleshooting they did and the results.
  2. The LED status on the camera when it goes offline.
  3. The model number of the Wi-Fi router and your network topology.
  4. Does the camera back online automatically after the issue occurs?

 

Best Regards

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#2
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