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False person detection with C310 V2 / FW 1.4.1

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False person detection with C310 V2 / FW 1.4.1

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
False person detection with C310 V2 / FW 1.4.1
False person detection with C310 V2 / FW 1.4.1
2025-04-21 08:15:02
Tags: #Motion Detection #AI Detection #Night Mode #Notification
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.4.1.

I use the camera as an outdoor camera. To avoid false alarms, I have already switched off motion detection. However, the camera also regularly gives false alarms when detecting people. I save the videos on an SD card. This problem seems to occur at night, in light wind and rain. The sensitivity level was set to 6 (centre). I am trying to reduce the level, but of course I still want to recognise people reliably.

 

Thank you for your help

bytex

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Re:False person detection with C310 V2 / FW 1.4.1
2025-04-22 09:19:50

  @bytex_de 

Hi,
Do you mean the Tapo C310 has Person Detection enabled only, and it may detect something else as a person at night, in light wind and rain scenarios?

 

If so, please confirm the following information for the detection issue.
  1. Please go to the camera's Device Settings > Detection page and send us a picture of this page. Please also check the sensitivity value of the enabled detection types.
 
  2. Could you please send us the video showing no person but saying a person was detected?
You can upload the video and picture to your cloud server(such as Google Drive), generate links to download them and send me(@Solla-topee) the links via a private message.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:False person detection with C310 V2 / FW 1.4.1
2025-04-23 07:16:07

  @bytex_de 

Hi,

Thank you for the video and picture provided.
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Motion Detection AI Detection Night Mode Notification
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