k7ozz wrote

  @Solla-topee Is there an update for this problem ? My camera still goes all the way to the right and all it sees is the building it is mounted on. Every time I look at it I have to do the correction or reboot it and manually move it to center.

  @k7ozz 

Hello，

May I know the model number and hardware of your Tapo camera. In this case, you can refer to the tips in this thread to email our technical support team and try the beta firmware to see if it helps. 

If the beta firmware does not resolve the issue, or if no beta version is available, please contact the support team for further assistance, such as checking warranty options.

Best Regards.

  @mafiatu7uh 

mafiatu7uh wrote

  @k7ozz 

nothing, it seems this type of product is a failure

Hello,

Thank you for your reply!. May I know whether you are also experiencing a pan & tilt issue with your camera? If so, could you please describe the behavior in more detail?
You may also refer to the suggestions provided in this thread and contact support to check whether a beta firmware is available to address the issue. If the beta does not resolve the problem, or if no beta is available, the support team will assist you with the next steps.

Best Regards.

  @Hilbert-TP 

https://community.tp-link.com/en/smart-home/forum/topic/824942?replyId=1682774

I have explained it in this link.

I received an email from TP Link support, they asked for the firmware and hardware version, I replied, and it's been a week without any follow up. It's sad

  @ttaidapos 

ttaidapos wrote

  @mafiatu7uh 

 

Same problem since I bought the c660 in November. On the latest firmware. 

 

Camera eventually goes all the way to the right. Pan and tilt correction fixes the issue for a few hours and that's it. I've done a hard reset multiple times. Reaching out to support, they acknowledged the issue and offered a replacement. I was without a camera for 2 months! Finally got a replacement and guess what? Same problem. 

 

New camera was good for 5 days and then resulted to it's far right position problem. 

 

Do not buy this camera, I can't believe they're still selling them. Complete garbage.

 

I presume it's a software issue? When will they fix it!

Hello,
Thank you for sharing your experience, and we’re truly sorry for the frustration this issue has caused you.
We recommend that you contact our support team again. Please mention your previous case history when contacting support so they can assist you more efficiently.

Best Regards.
 

  @mafiatu7uh 

mafiatu7uh wrote

  @Hilbert-TP 

https://community.tp-link.com/en/smart-home/forum/topic/824942?replyId=1682774

 

I have explained it in this link.

 

I received an email from TP Link support, they asked for the firmware and hardware version, I replied, and it's been a week without any follow up. It's sad

Hello, 

Thank you for your kind reply! We completely understand how you feel. If you have not received a response yet, we kindly suggest trying to contact them by phone, or reaching out to them again via email.

Best Regards.