Troubleshooting What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
This Article Applies to:
Tapo C500 2.0/TC40 2.0
Tapo C510 2.0/TC41 2.0
Tapo C520 2.0/TC42 2.0
Tapo C530 2.0/TC43 2.0
Tapo C560WS V1
Tapo C660 V1
Phenomenon Description:
The cameras listed above aim to return to their original position when no events are detected within 30 seconds after tracking. However,
1) The camera does not return to the correct position after tracking, and its viewpoint is offset.
2) When tilting the camera upward, the Tapo app prompts that it has reached the limit position even though it has not.
Workaround:
For the reported phenomenon, we recommend sending an email to the forum support team with the following information for further assistance.
>> For users from the United States, send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site
>> For users from other countries and regions, send the email to support.forum@tp-link.com.
Subject: [Forum Escalation][ID 824942] Tapo Pan/Tilt camera can't return to its original position properly after tracking
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/824942, and the link to your original post
Model&Version: [User Provided]
Description: [User Provided]
1. A brief description of the phenomenon you experience.
2. A video or screenshots showing the camera's viewpoints before and after tracking.
3. The camera's MAC address. You can find the camera's MAC address on its Device Settings > Device Info page.
More Articles:
What to do if the Detection feature is not working on the TP-Link Camera?
Introduction to Motion Tracking and Auto tracking feature
