Solution What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
This Article Applies to:
Tapo C500 2.0/TC40 2.0
Tapo C510 2.0/TC41 2.0
Tapo C520 2.0/TC42 2.0
Tapo C530 2.0/TC43 2.0
Tapo C560WS V1
Tapo C660 V1
Phenomenon Description:
The cameras listed above aim to return to their original position when no events are detected within 30 seconds after tracking. However,
1) The camera does not return to the correct position after tracking, and its viewpoint is offset.
2) When tilting or panning the camera, the Tapo app prompts that it has reached the limit position even though it has not.
Troubleshooting Tips:
1. You can reboot the camera, or tap the Pan & Tilt Correction in the Tapo app > camera's Device Settings > Pan & Tilt page to see if this helps.
2. The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
Click here to contact the TP‑Link technical support team and request access to the beta firmware. Please include the following information in your email when submitting your request.
- A description of the phenomenon you are experiencing.
- A description of the troubleshooting you did.
- The camera's MAC address. You can find it in the Tapo app > camera's Device Settings > Device Info page.
- A video or screenshots showing the camera's viewpoints before and after tracking.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
More Articles:
What to do if the Detection feature is not working on the TP-Link Camera?
Introduction to Motion Tracking and Auto tracking feature
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Hi,
Our technical support team is still assisting you via email(TKID260115613). If you need further assistance, please feel free to reply to them.
Best Regards
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Très déçu de Tapo qui n’arrive pas à résoudre ce problème de suivi et de retour de la caméra à sa position initiale.
Je devais racheter une caméra, je vais me tourner vers une autre marque comme Reolink.
Cordialement,
Franck
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Franck59494 wrote
Très déçu de Tapo qui n’arrive pas à résoudre ce problème de suivi et de retour de la caméra à sa position initiale.
Je devais racheter une caméra, je vais me tourner vers une autre marque comme Reolink.
Cordialement,
Franck
Hi,
In your case, if you have contacted our technical support but the same phenomenon persists, please provide the following information so we can better understand your situation and provide more appropriate suggestions.
1. What's your TP-Link camera's model number, firmware, and hardware version? You can find them in the Tapo app > camera's Device Settings > Device Info page.
2. When and where did you purchase the camera?
3. Please describe the phenomenon you are experiencing and the troubleshooting you did.
Best Regards
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