Solution What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
This Article Applies to:
Tapo C500 2.0/TC40 2.0
Tapo C510 2.0/TC41 2.0
Tapo C520 2.0/TC42 2.0
Tapo C530 2.0/TC43 2.0
Tapo C560WS V1
Tapo C660 V1
Phenomenon Description:
The cameras listed above aim to return to their original position when no events are detected within 30 seconds after tracking. However,
1) The camera does not return to the correct position after tracking, and its viewpoint is offset.
2) When tilting or panning the camera, the Tapo app prompts that it has reached the limit position even though it has not.
Troubleshooting Tips:
1. You can reboot the camera, or tap the Pan & Tilt Correction in the Tapo app > camera's Device Settings > Pan & Tilt page to see if this helps.
2. The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
Click here to contact the TP‑Link technical support team and request access to the beta firmware. Please include the following information in your email when submitting your request.
- A description of the phenomenon you are experiencing.
- A description of the troubleshooting you did.
- The camera's MAC address. You can find it in the Tapo app > camera's Device Settings > Device Info page.
- A video or screenshots showing the camera's viewpoints before and after tracking.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
More Articles:
What to do if the Detection feature is not working on the TP-Link Camera?
Introduction to Motion Tracking and Auto tracking feature
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Our technical support team is still assisting you via email(TKID260115613). If you need further assistance, please feel free to reply to them.
Best Regards
- Copy Link
- Report Inappropriate Content
Très déçu de Tapo qui n’arrive pas à résoudre ce problème de suivi et de retour de la caméra à sa position initiale.
Je devais racheter une caméra, je vais me tourner vers une autre marque comme Reolink.
Cordialement,
Franck
- Copy Link
- Report Inappropriate Content
Franck59494 wrote
Très déçu de Tapo qui n’arrive pas à résoudre ce problème de suivi et de retour de la caméra à sa position initiale.
Je devais racheter une caméra, je vais me tourner vers une autre marque comme Reolink.
Cordialement,
Franck
Hi,
In your case, if you have contacted our technical support but the same phenomenon persists, please provide the following information so we can better understand your situation and provide more appropriate suggestions.
1. What's your TP-Link camera's model number, firmware, and hardware version? You can find them in the Tapo app > camera's Device Settings > Device Info page.
2. When and where did you purchase the camera?
3. Please describe the phenomenon you are experiencing and the troubleshooting you did.
Best Regards
- Copy Link
- Report Inappropriate Content
After performing pan and tilt correction, the camera does return to its default position after tracking, but over time, in tracking within just 12 hours, the camera position shifts little by little, in the case of my tapo c520ws, it shifts upwards little by little, it is very annoying and I have to do pan and tilt correction again to return to the default position within 1 day, very boring,
Tapo c520ws 2.0
Firmware : 1.2.4
- Copy Link
- Report Inappropriate Content
Hi,
In this case, you can refer to the tips in this thread to email our technical support team and try the beta firmware to see if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
Tp-link n'apporte aucune solution !
On se noie dans leurs explications... J’ai tout tenté, ça fonctionne un peu, puis le décalage revient.
C’est inadmissible pour une caméra à ce prix.
Bref, c’est la première et la dernière caméra que j'achète chez eux.
- Copy Link
- Report Inappropriate Content
Hi,
If you have already contacted our technical support team via email and attempted the beta firmware, but the same phenomenon remains, you may confirm with them whether your camera is still under warranty.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 6676
Replies: 27
Voters 0
No one has voted for it yet.