False Human/Person detection Alarm & Notification
False Human/Person detection Alarm & Notification

There is something wrong with Motion/Person detection. It detects flying flies or some flying objects as a person and sends false notification, rings the alarm all night. Imagine how you would feel when a false notification pops up or an alarm rings at midnight and you go and see that there is no person there. All this happens to me all night. When I watch the video as soon as the notification of person or human detection comes, I do not see anything in it, neither a man nor a woman nor any animal. There is no tag in the video, nor is there any green or red mark highlighted so that it can be understood what the camera has detected, a mosquito, fly, dog, cat or any other living creature. There is no firmware update for this camera, when I googled it, I found that version 3.0 plus of this camera has already been released whereas my camera has 1.There is no firmware update for this camera, when I googled it, I found that version 3.0 plus of this camera has been released, Whereas version 1.0 has been installed in this room.
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Hi,
Please confirm the following information for the reported issue.
1. Send me(@Solla-topee) your camera's MAC address via a private message.
2. On the camera's Device Settings > Detection page, please check which detection types are enabled and what sensitivity values are.
3. On the camera's Live View > Playback & Download > Playback page, please find a video clip showing the reported issue and send me a picture of the video clip. Then, please download the video clip and send it to me. You can upload the video and picture to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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@Solla-topee sure sir
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@Solla-topee Sir, I have sent you all the information on personal message, please solve the problem.
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Hi,
Thank you for the information you provided. In your case, could you please send me the video clips showing that the camera detects flying flies or some flying objects as a person and sends person notifications?
You can upload the videos to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
By the way, what sensitivity value did you set for person detection and motion detection?
Best Regards
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@AVNISH both I tryed sensitivity 1-10, 10-0 value set same set for person detection and motion detection but today night same problem. There is no information in the video about what the camera is detecting. We cannot tell if any object is being detected or if an alarm is just ringing, if there is any disturbance, if any object, if there is any motion, A mark in red or green color should be visible in the form of a rectangle or a circle or a rectangle, which can help in knowing what the room saw after all. The format of my room is also very old. I googled it and found that the latest version running on it was 3.0 whereas my room has 1.1
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Hi,
1. Typically, you can see the tag on the event in the video recordings only when the Detection Tag feature is turned on.
What's the Detection Tag feature of the Tapo camera, and how can I use it?
2. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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Sir, I have sent you some footage via personal message through the Google Drive link, such as MAC and other footage, have you seen it?
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Hi,
I have seen the Google Drive link and sent it to our tech team for further analysis when escalating your case.
Best Regards
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