This Article Applies To:

Tapo C325WB V1, Firmware 1.3.4 Build 250427 Rel.72292n

Phenomenon Description:

After upgrading the Tapo C325WB V1 to firmware version 1.3.4 Build 250427 Rel.72292n, you may experience the following phenomenon.

• The Tapo C325WB, which is set to record detection video clips, continues to record 3-minute video clips on the SD card even when no events are detected (as shown in the picture below).

• When the camera works in Night mode and the Smart mode is selected on the camera's Device Settings > Video & Display > Night Mode Settings page, the spotlight remains on and can't be turned off.

Workaround:

We have a new firmware that may resolve the reported issue. Please email us with the subject line "[Forum ID 829760] + Tapo C325WB continues recording detection video clips" and provide the following information if you would like to try the firmware.
  1. The MAC address of the camera
  2. A screenshot of the camera's Playback & Download > Playback > SD card page.

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

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