@PatriciaC200 

Hi,
You can try the following steps to troubleshoot if you fail to set up your camera.

  1. Please press the reset button for 10 seconds on the camera to perform a factory reset. Wait for two minutes, then try to configure the camera when it has a flashing red and green light.
     How to set up the Tapo camera 
  2. You can refer to the following instructions to troubleshoot when failing to set up the camera.
      What should I do if I fail to configure Tapo Camera? 

If the camera still can't find the router's 2.4G Wi-Fi network during configuration, please confirm the following information.
  1. What's the model number of the router? 
  2. Do the 2.4G and 5G Wi-Fi networks have the same name? If so, set a different Wi-Fi name for the 2.4G Wi-Fi. Then, test if you can connect your phone to the 2.4G Wi-Fi and check if it works fine. If yes, try to set up the camera again.
  3. If the camera can't find the 2.4G Wi-Fi, ensure the router's 2.4G Wi-Fi channel is within 1-11. And ensure the Wi-Fi name and password do not include special characters.

Best Regards

  @PatriciaC200 Thank you for sharing your experience.