C260 Pan-Tilt range

C260 Pan-Tilt range

C260 Pan-Tilt range
C260 Pan-Tilt range
a week ago
Model: Tapo C260  
Hardware Version: V1
Firmware Version: 1.0.21

Hi, love the C260, but the tilt range seem to be very limited. Especially on the "up" direction. It's about 45° when it could easily support I think even 75°.

I am using it attached to the ceiling and inverted, which makes the "up" direction down, thus severly limiting looking "down".

 

Can you please allow the tilt to go beyond 45° please as I'd need as high of that number as possible (80°) in order to look down, under the camera when mounted upside-down from the ceiling.

 

Thank you for an otherwise amazing camera.

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#1
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11 Reply
Re:C260 Pan-Tilt range
a week ago - last edited a week ago

  @TheHun 

 

Yeah, I'm sure it's only a firmware limitation, and because of it, in my opinion, it's a very serious security hole; you can't cover a blind spot under a camera.

 

Both cameras are mounted almost in the same spot, on the left c225v2, on the right c260.

 

 

Maximum tilt range view for c225v2:

 

Maximum tilt range view for C260:

 

C260 Pan and Tilt correction video, so it's not a mechanical/hardware limitation at all: https://drive.google.com/file/d/1OK4HxOR7fw6R_Emp-Bo_P7K3ZvfT538u/view?usp=drive_link

 

Here c260 view range, but here I forced the camera with my hand to go further, so as you see, it's definitely possible to do this by adjusting the firmware:

 

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#2
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Re:C260 Pan-Tilt range
a week ago

  @TheHun 

Hi,
As shown on the Tapo C260's Overview page on our official website, the Tapo C260 enjoys a 360° horizontal and 116° vertical pan and tilt range, allowing it to tilt up or down approximately 58°.
 

When installing the C260, we recommend first determining the area you will monitor and then installing the camera based on that area. If you require a camera to cover a larger area, we recommend considering other Tapo Pan & Tilt camera models (https://www.tapo.com/smart-home/home-security/?filterby=6691&page=1).
 

Regarding the feature request for a wider tilt range on the Tapo C260, I'll log it and forward it to the relevant department for evaluation.

 

Best Regards

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#3
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Re:C260 Pan-Tilt range
a week ago

  @Solla-topee , thank you, you suggested considering Pan and Tilt models, I thought the C260 was a p&t model.

 I used to work for SONY, GM, wrote both firmware and app code for radar actuators, and other embedded devices. Since the initialization on the C260 probes the entire range (and is way above the current max tilt range), the limits are definitely "artificial" and probably either in firmware (which might inherited settings from other products) or in the app.

 I'm simply requesting a - possibly - small change to make this amazing hardware compatible with our nursery. As others noted, the blind spot due to the software limited range is really debilitating and makes this otherwise amazing camera useless and a risk. I really would like to keep my C260 and buy more, but at the moment it's difficult to justify.

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#4
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Re:C260 Pan-Tilt range
Wednesday

  @TheHun 

Hi,
Thank you very much for your support and feedback about the Tapo C260. For the feature request to have a wider tilt range on the Tapo C260, I'll log your usage scenario and forward it to the product team for evaluation.
Best Regards

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#5
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Re:C260 Pan-Tilt range
Friday

  @Solla-topee , thank you! It would make an already great camera even better and suitable for home security / nurseries.

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#6
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Re:C260 Pan-Tilt range
Friday

Also, I'm fully aware that the reason for maxing out at this low angle is probably due to the infrared illumination getting obscured (the IR LEDs go inside the dome), but I think it is still a valuable feature during the day. The camera definitely can do more (and the IR gets hidden):Can do range

IR

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#7
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Re:C260 Pan-Tilt range
Friday - last edited Friday

  @TheHun

 

It is still working perfectly fine with night mode on in a completely dark environment. IR LEDs are still working well; it's the max tilt without hiding them.

 

Adjusted tilt with hand:

 

Maximum original tilt range, limited by firmware:

 

Camera photo, tilt with night mode on (tilt adjusted by hand):

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#8
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Re:C260 Pan-Tilt range
Yesterday

  @SugarBaby 

 

Cool! So the sensor is sensitive enough or did you have the other cam illuminating?

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#9
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Re:C260 Pan-Tilt range
Yesterday - last edited Yesterday

  @TheHun 

Sensor is not strong enough and other camera is off for testing so it's not illuminating.

Just with that tilt c260 IR LEDs are still working well in pitch black environment. 

 

 

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#10
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Re:C260 Pan-Tilt range
14 hours ago

  @SugarBaby , thanks for confirming!

@Solla-topee , that should give you enough clout / momentum to get the engineers implementing it. :-)

 

 My return window is closing in a week and I'd love to change my review on Amazon to 5 stars.

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#11
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