I want to specify also that I have other Tapo cameras C410 e C220 that work correctly even though they're physically more far from the WiFi router compared to the C610 cameras

Hello  @Solla-topee ,

 

> Please confirm the following information if the same phenomenon persists.
>  1. Please go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and check the RSSI value.

 

I have -67 (RSSI) and -48 (RSSI) respectively

>  2. How often does the camera display offline in the Tapo app?

 

it's happening everyday, at different moment during the day and it lasts for several hours

cameras come back online independently from each other 

>  3. What's the model number of your router? Is the Tapo C610 connected to your router's Wi-Fi directly rather than an AP/RE?

 

It's Vodafone Power Station SHG3000
The Tapo cameras are directly connected to the rouoter's WiFi, there're no extenders or repeaters in place

  @Solla-topee 

 

> 1. The -67 (RSSI) means the Wi-Fi signal is weak. Please move this camera closer to the router and check if it works properly.

 

I have a C410 camera that has a weaker signal (-75 RSSI) being far away from the router, however it never appears offline
Hence, the problem isn't about the WiFi signal

 

> 2. What's the LED status on the camera when it displays offline in the Tapo app? 

I have disabled the status led from the app hence it appears as off
 

> 3. Are there any special settings configured on the router for the Tapo C610, such as Access Control, Firewall settings, etc.? If so, removing them for a try.

 

No special settings and anyway if that's the case then also the other cameras should be impacted instead they aren't

 

> 4. If the same phenomenon persists, please refer to the instructions below to collect the camera logs. Then, send me (@Solla-topee) the Tapo C610's MAC address via a private message.

 

I have enabled the diagnostic logging but I don't understand why I should share the MAC address?
Shouldn't I need to share the logs themselves?

Hello   @Solla-topee 
I mailed the logs for both cameras along with their MAC address to the support team replying to the email I received, 

thanks

Hello, I have the same problem...

I own three Tapo cameras:

 

1x C610 Kit

1x C560WS 4K (work well)

1x C425 (work well)

 

All three cameras are connected to an access point (AP) because my Wi-Fi range is insufficient.

The AP is connected to my router in the house via LAN.

Mode from AP: WAVLINK Outdoor Wi-Fi Access Point WN572HP3

 

I've already tried two different APs, and I always have the same problem.

Each camera has a maximum RSSI value of -45.

Therefore, I don't think it's a connection problem.

 

The AP settings are also not unusual, as the C425 (-45 RSSI) and the C560 (-39 RSSI) are still connected.

Every one to two days, I have to restart the C610. After that, it works perfectly again. This is very annoying. All updates are current.

Hardware version: 1.0
Firmware version: 1.2.1 Build 250926 Rel.42084n

I've also reset the camera several times, but the problem persists.

I hope someone can help me.

Hello  @Cassian  I'm in touch with the support team, they pushed updated firmwares to debug the problem.
They found out the problem happens when the camera lose connection with the remote server, hence they included an automatic reboot when this happen in an updated firmware.
So I suggest you update your C610 camera to version 1.2.1 Build 251113 Rel.76585n that includes such auto-reboot workaround.

 

A further firmware update bricked my C610 camera, so avoid later versions until it's confirmed they solve it (I'd stick with version 1.2.1 Build 251113 Rel.76585n - it was working fine for me)

Hope it helps