Tapo C210 in Different tilt level with no changes

Tapo C210 in Different tilt level with no changes

Tapo C210 in Different tilt level with no changes
Tapo C210 in Different tilt level with no changes
Yesterday
Model: Tapo C210  
Hardware Version:
Firmware Version:

We have encountered issue where device suddenly have different angle in recording upon checking the next day. (Tapo C210)

Here is troubleshooting we have done:

1. Auto-reboot, patrol mode not enabled
2. CCTV Uses original power cord
3. Auto firmware update is on but date release of recent firmware was last October 28. The issue we encountered was on November 24.
4. We confirmed that recording last day, November 21 was on proper angle but on November 24, it is in different angle in first recording.
5. Only motion detected recording is enabled to save storage.

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#1
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1 Reply
Re:Tapo C210 in Different tilt level with no changes
9 hours ago

  @SA-STIC 

Hi,
If you do not manually pan & tilt the camera to a different angle, please confirm the following information.


  1. Please go to the Tapo app > Me > Device Sharing > your camera page to see if it's shared with other accounts. If so, you can delete all shared accounts for a try. The shared account has permission to pan & tilt the camera in the Tapo app.


  2. On the Tapo app > Smart Tab, please check if there are any Automation or Shortcuts entries that can pan & tilt the camera. If so, turn off or remove these entries for a try.


  3. If your camera is connected to third-party devices (such as Alexa Echo, Google Home, Chromecast, or ONVIF clients), disconnect them to ensure only authorized users have access. 


  4. If someone has your TP-Link account, they can log in to the Tapo app to pan & tilt the camera. Please refer to the instructions below to change the password of your TP-Link account and enable the 2FA feature to protect it. Please do not share your account with others. Then, you can check whether the camera will stay at the same angle.
     What can I do if I forget my password of the cloud account?
     Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App 

 

For further assistance, we suggest contacting the technical support team.

Best Regards

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#2
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