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Camera not connecting on iOS devices but works on android?

Camera not connecting on iOS devices but works on android?

Camera not connecting on iOS devices but works on android?

Saturday

Posts: 1

Helpful: 6

Solutions: 0

Stories: 0

Registered: 2025-07-06

Camera not connecting on iOS devices but works on android?

Saturday

Tags: #Device Connectivity #Live View #Notification

Model: Tapo C510W

Hardware Version: V15

Firmware Version: 1.3.4

After updating both my iPhone and iPad to the most recent iOS update, my Tapo camera C510W isn't usable in the app. The camera still operates fine (takes recordings, sends movement notifications etc) but when I click on the camera for live view in the iOS app it says "tap to refresh" and when I go on to playback & download it says "network is unstable. Please try again later".

However, when I try on my Android phone it works perfectly fine, I can view the live camera and watch the recordings.

Is anyone else having this issue on iOS devices? And how do I fix this?

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#1

2 Reply

LV1

Yesterday

Posts: 9

Helpful: 8

Solutions: 0

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Registered: 2024-01-22

Re:Camera not connecting on iOS devices but works on android?

Yesterday

@Matt5115 Yes. You describe exactly the issue that brought me here. Three C325WB. I didn't realise it was Apple only but certainly my iPhone and iPad can no longer access them.

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#2

LV1

Yesterday

Posts: 3

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2025-05-26

Re:Camera not connecting on iOS devices but works on android?

Yesterday

My pan and tilt cameras C530WS have been working brilliantly for over a year, then suddenly they are very slow to connect to app, tap to refresh, won't playback recordings, nothing has changed from me.
Further improved wifi, tried static ip, format memory card, rebooted cam. Still terrible. Without fast camera to app connection it's useless. Is it the iOS compatibility? Can you fix it?

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