Smart Home Community > Tapo Smart Camera > Camera not connecting on iOS devices but works on android?
< Tapo Smart Camera

Camera not connecting on iOS devices but works on android?

Camera not connecting on iOS devices but works on android?

Camera not connecting on iOS devices but works on android?
Camera not connecting on iOS devices but works on android?
Saturday
Tags: #Device Connectivity #Live View #Notification #iOS
Model: Tapo C510W  
Hardware Version: V15
Firmware Version: 1.3.4

After updating both my iPhone and iPad to the most recent iOS update, my Tapo camera C510W isn't usable in the app. The camera still operates fine (takes recordings, sends movement notifications etc) but when I click on the camera for live view in the iOS app it says "tap to refresh" and when I go on to playback & download it says "network is unstable. Please try again later". 
 

However, when I try on my Android phone it works perfectly fine, I can view the live camera and watch the recordings. 
 

Is anyone else having this issue on iOS devices? And how do I fix this?

  6      
 
  6      
 
#1
Options
6 Reply
Re:Camera not connecting on iOS devices but works on android?
Sunday

  @Matt5115 Yes. You describe exactly the issue that brought me here. Three C325WB. I didn't realise it was Apple only but certainly my iPhone and iPad can no longer access them. 

  1  
  1  
#2
Options
Re:Camera not connecting on iOS devices but works on android?
Sunday

  @Matt5115 

My pan and tilt cameras C530WS have been working brilliantly for over a year, then suddenly they are very slow to connect to app, tap to refresh, won't playback recordings, nothing has changed from me. 
Further improved wifi, tried static ip, format memory card, rebooted cam. Still terrible. Without fast camera to app connection it's useless. Is it the iOS compatibility? Can you fix it?

  1  
  1  
#3
Options
Re:Camera not connecting on iOS devices but works on android?
11 hours ago

  @Matt5115   @Skipstarry 

Hi,
After our investigation, the reported phenomenon should now be resolved. Please test on your iOS device to confirm whether you can successfully view the camera's live feed and video recordings. 

 

If you continue to experience any problems, please provide the following information.
  1. What phenomenon are you experiencing? For instance, are you still seeing "Tap to refresh" on the live feed page and "Network is unstable" on the playback page? 
  2. Please provide your iOS device's iOS version and Tapo app version.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
  0  
  0  
#4
Options
Re:Camera not connecting on iOS devices but works on android?
10 hours ago

  @Matt5115 Better than ever. Thank you. Care to share what the problem was? 

  0  
  0  
#5
Options
Re:Camera not connecting on iOS devices but works on android?
10 hours ago

  @Skipstarry  Hi, the problem is related to our cloud server, which is located and resolved.

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
  0  
  0  
#6
Options
Re:Camera not connecting on iOS devices but works on android?
7 hours ago

  @Solla-topee Hi, it now seems to be back to normal and is working perfectly fine. Thanks very much for your help. 

  0  
  0  
#7
Options

Information

Helpful: 6

Views: 119

Replies: 6

Tags

Device Connectivity Live View Notification
iOS
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.