Poor audio quality on C225

Poor audio quality on C225

Poor audio quality on C225
Poor audio quality on C225
2024-10-10 11:44:03
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.7 Build 231108 Rel.82981n

Hello
Recently i purchased a Tapo C225 camera.
The audio quality is poor, so I can't hear conversations clearly, lots of distortion and muffled sound.
The camera is connected to a very fast wifi, so it is not a bandwidth problem, the same problem I have with SD recordings.
Also no obstructions covering the microphone and speaker openings on the camera, or placing it in enclosed spaces or near surfaces that may reflect sound

Also i have another camera from another brand which is an old model (more than 4 years old) which the sound is better than C225.

I think the issue of the new cameras is caused by the noise cancellation.

I read from another posts that other users solved this issue with another firmware.

 

Please advise.

Thank you.

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Re: Poor audio quality on C225
2024-10-11 08:50:50

  @ThanosChatz 

Hi,
A new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards

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