My cameras microphone doesn't work anymore
Good morning, after less than a year my two cameras C500 and C510W no longer work the microphone, I can't hear. I also tried to reset but nothing. Who can help me? I bought them on amazon.
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Hi,
You can check if the following tips are helpful.
1. Adjust the volume of the camera's microphone and speaker to the maximum, and test speaking through the phone or speaking in front of the camera to see if there is any sound.
2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
4. Check if your phone is in silent mode and increase the media volume.
If the problem remains, please try to play music on your tablet/phone in front of the camera, go to another room with another phone, go to the Tapo app > camera's Live View page, record the video manually, and send me the video for further analysis.
Best Regards
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Hi,
You can check if the following tips are helpful.
1. Adjust the volume of the camera's microphone and speaker to the maximum, and test speaking through the phone or speaking in front of the camera to see if there is any sound.
2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
4. Check if your phone is in silent mode and increase the media volume.
If the problem remains, please try to play music on your tablet/phone in front of the camera, go to another room with another phone, go to the Tapo app > camera's Live View page, record the video manually, and send me the video for further analysis.
Best Regards
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@Solla-topee nessuna di queste soluzioni ha funzionato. Vorrei richiedere direttamente la sostituzione. Le ho acquistate meno di un anno fa.
Solla-topee wrote
Hi,
You can check if the following tips are helpful.
1. Adjust the volume of the camera's microphone and speaker to the maximum, and test speaking through the phone or speaking in front of the camera to see if there is any sound.
2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
4. Check if your phone is in silent mode and increase the media volume.
If the problem remains, please try to play music on your tablet/phone in front of the camera, go to another room with another phone, go to the Tapo app > camera's Live View page, record the video manually, and send me the video for further analysis.
Best Regards
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Hi,
You can contact the retailer or local support for the replacement request.
Best Regards
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