Yellow image after firmware update

Yellow image after firmware update

Yellow image after firmware update
Yellow image after firmware update
3 weeks ago - last edited 2 weeks ago
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.4.0 build 241031 Rel.62661n

Hello everyone! I apologize in advance for my English, unfortunately I have to help myself with the translator.

 

Before the update, at night the camera did not activate the night mode (set automatically) because the light emitted by the street lamp was sufficient. The image was excellent and perfectly consistent with reality.

 

During the night in which the update was performed, the camera, after the reboot, had a very yellow image and very distant from reality in terms of color. In the following nights, unlike before the update, the camera always sets the night mode (set automatically) even though the light emitted by the street lamp is the same.

 

During the day the camera presents an image much more saturated with color than before the update. The colors are much brighter and distant from reality.

 

What can I do?

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#1
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1 Accepted Solution
Re:Yellow image after firmware update-Solution
2 weeks ago - last edited 2 weeks ago

  @Federico_T 

Hi,
We have a new firmware for the Tapo C310 that may improve the image quality, please send me(@Solla-topee) "Forum ID 718772+Tapo C310's MAC address" via a private message if you want to try the new firmware.

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

Recommended Solution
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#4
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10 Reply
Re:Yellow image after firmware update
3 weeks ago - last edited 3 weeks ago

  @Federico_T 

Hi, 
Please send us the camera's live view page in the following usage scenarios for comparison.
    1. When the camera is working in Day mode during the day.
    2. When the camera is working in Night mode at night.
    3. When the camera is working in Day mode at night.

Best Regards

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#2
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Re:Yellow image after firmware update
3 weeks ago - last edited 3 weeks ago

@Solla-topee 

 

Solla-topee wrote

  @Federico_T 

Hi, 
Please send us the camera's live view page in the following usage scenarios for comparison.
    1. When the camera is working in Day mode during the day.
    2. When the camera is working in Night mode at night.
    3. When the camera is working in Day mode at night.

Best Regards

 

Hi! Thanks for the reply. I'll send you the images before and after the update.
I don't have the image of the night mode during the night before the update because the camera before the update didn't activate the night mode while now it activates it, even though the light is the same.

Please note that the camera is always automatically set to day/night mode.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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#3
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Re:Yellow image after firmware update-Solution
2 weeks ago - last edited 2 weeks ago

  @Federico_T 

Hi,
We have a new firmware for the Tapo C310 that may improve the image quality, please send me(@Solla-topee) "Forum ID 718772+Tapo C310's MAC address" via a private message if you want to try the new firmware.

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

Recommended Solution
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  0  
#4
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Re:Yellow image after firmware update
2 weeks ago

@Solla-topee 

 

As requested I sent you the MAC address of my Tapo C310 via private message.

Thanks

 

Solla-topee wrote

  @Federico_T 

Hi,
We have a new firmware for the Tapo C310 that may improve the image quality, please send me(@Solla-topee) "Forum ID 718772+Tapo C310's MAC address" via a private message if you want to try the new firmware.

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

 

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  0  
#5
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Re:Yellow image after firmware update
2 weeks ago

  @Federico_T 

Hi,
The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
 

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#6
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Re:Yellow image after firmware update
2 weeks ago

  @Solla-topee Thank you very much, the update fixed the problem.

Solla-topee wrote

  @Federico_T 

Hi,
The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
 

 

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#7
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Re:Yellow image after firmware update
2 weeks ago

@Solla-topee I have this exact same problem with my C310. Can you also push the new firmware update to my device? I will send the mac address in a separete private message.

 

Regards,

Miguel

 

Solla-topee wrote

  @Federico_T 

Hi,
We have a new firmware for the Tapo C310 that may improve the image quality, please send me(@Solla-topee) "Forum ID 718772+Tapo C310's MAC address" via a private message if you want to try the new firmware.

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

 

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  0  
#8
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Re:Yellow image after firmware update
2 weeks ago

  @estradagzm 

Hi,
The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards

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#9
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Re:Yellow image after firmware update
2 weeks ago

  @Solla-topee 

Problem solved.

 

Thanks,

Miguel

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#10
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Re:Yellow image after firmware update
2 weeks ago

  @estradagzm You are welcome~ smiley

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#11
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