The Tapo Care service provides cloud storage, rich notifications with snapshots, Smart Sort, and other services for Tapo cameras. With the Tapo Care service, all detected events are recorded and brief clips are saved to the cloud for up to 7/30 days for you to access at your leisure via Tapo app.

 

Below are some frequently asked questions about Tapo Care, which will help you learn more about this service.
 

Q1. What's the difference between the Basic and the Premium Tapo Care plan?

Q2. How can I subscribe to Tapo Care service?

Please refer to the instructions here to subscribe to a Tapo Care Plan: How can I subscribe to a Tapo Care Plan?

 

Q3. How do I confirm that my Tapo Care has been subscribed successfully?

After paying for the service, launch the TP-Link Tapo app and go to the Me > Tapo Care page, you can find the validity of your Tapo Care plan here.

Q4. How can I add new cameras to my Tapo Care plan?

Please refer to the instructions here to add cameras to your Tapo Care plan.

Q5. How can I upgrade or downgrade my Tapo Care subscription?

Here are the instructions to upgrade or downgrade the Tapo Care subscription.

 

Q6. Can an Apple ID/Google ID subscribe to more than one Tapo Care plan for your devices?

No, one Apple ID / Google ID can only subscribe to one Tapo Care plan. 
If you need to subscribe to more Tapo Care Premium plans, please visit tapo.tplinkcloud.com/tapo_web to subscribe.

Q7. Can I get a refund after purchasing Tapo Care?

If Tapo Care is actively canceled or terminated during the validity period, the subscription fee will not be refunded during the period. If you are a continuous subscription member, you can unsubscribe to Tapo Care, and there will be no charge after your current billing cycle ends. You can refer to the instructions "Tapo Care Cancellation and Refund" to get more details.

Q8. How can I turn off auto-renewal for Tapo Care?

1. For Apple Pay: Turn it off in iCloud payments. The path is: Settings > iTunes Store and App Store > Apple ID > View Apple ID > Account Settings > Subscription.

2. For Google Pay: Turn it off in Google Play's payment function. The path is: Play Store > Sidebar > Subscription.

3. For PayPal or Credit Card: Visit tapo.tplinkcloud.com/tapo_web, log in with your TP-Link ID, and cancel the subscription.

 

Note: If you use a credit card as a payment method, you may be charged a foreign exchange fee by your credit card company when the charge currency differs from your credit card currency. TP-Link is not responsible for these additional charges.

Q9. What can I do if the Tapo camera doesn't upload videos to the cloud after Tapo Care is activated?

Please refer to the instructions "Troubleshooting for cloud video recordings of Tapo Camera" to troubleshoot.

Q10. How long will the camera record when using Tapo Care?

The maximum length of each clip is 3 minutes.
The length of the video clips is related to how long the objects in the video are moving. If no moving object is detected, the camera will stop recording.

Q11. How can I access my cloud videos if my camera is broken or stolen?

Please log into the Tapo app with your TP-Link ID, and go to Me >  Playback & Download > Select your camera > Select date on the Playback page > tap Cloud icon, then you will be able to access your cloud videos that are no more than 7/30 days.

If you have any questions about Tapo Care, feel free to leave your comments in this thread for discussion.