@DPCottage @asm4849 Hi, Please try the following steps and check if they help. 1. If the camera is connected to a power adapter, please ensure the camera is powered by the original power adapter that...

@thalesff Hi, You can refer to the following instructions to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? You can also try...

@Meghalulu Hi, You can refer to the following instructions to troubleshoot if you fail to set up your camera. What should I do if I fail to configure Tapo Camera? Please confirm the following...

@MarkPrior Hi, It's recommended to refer to the following instructions for further assistance. What can I do if the Tapo C325WB continues to record detection video clips? Best Regards

@Bobbi211 Hi, In your situation, please confirm the following information. 1. What's the model number and hardware version of your Tapo cameras? 2. What's the LED status on the cameras, such as solid...

@Sergiod5600 Hi, In your situation, you can contact your retailer or the local tech support to check if your camera is under warranty. Best Regards