Extender connection issue

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Extender connection issue
Extender connection issue
2021-11-01 16:49:54 - last edited 2021-11-03 01:59:40
Model: Deco M3W  
Hardware Version:
Firmware Version:

All of a sudden one of my extenders does not connect.  I bought a new one and it doesn't connect.  Seems on one extender connects to router.  One works fine but no others.

 

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#1
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Re:Extender connection issue
2021-11-02 09:20:11 - last edited 2021-11-03 01:59:40

Hello @ggh6628 

May I know is your model Deco M3W, if so you could try to reset it and re- add in Deco APP. What should I pay attention to when resetting Deco M3W?

For any further concern with Deco system, please start a new thread here in Deco sector , you may include the model of the Deco units, the error, the LEDs so they could look into it further, thank you for your understanding!

 

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Re:Extender connection issue
2021-11-02 17:06:39 - last edited 2021-11-03 01:59:40

@Solla-topee 

 

Thank you for trying to help.  I have made no progress.  One M3W extender connects to the router just fine and the second one used to as well.  All of a sudden it won't connect.  I purchased a new M3W figuring that the unit had failed, however, the new one doesn't connect as well.  I have followed the reset directions but still the only led lit is the power indicator.  What should I try next?

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#3
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Re:Extender connection issue
2021-11-04 01:07:14

@ggh6628 

Hi, thank you for the update.

May I know which step you could not pass during the set-up?---can I have a screenshot of it?

Could you please send me a private message about the MAC address of the newly purchased Deco M3W?

Thank you very much.

 

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