Streaming issue and unable to identify root cause (Wife unhappy!)
For some time now we have had an issue with a couple of our TV devices on the Deco X60 network. My wife will be watching a program, and suddenly the screen freezes. A circle going around and around appears in the middle of the screen. It lasts for about 15 seconds before the screen goes blank for a few seconds, and then the streaming resumes where it left off.
Other devices in the house are not experiencing any issues (I for example might be on a video call at work and there are no interruptions).
So first I moved the Deco unit that was in the Kitchen to a table in the Living Room (where the TV is located). No improvement.
Second, I moved the Deco directly under the TV. Slight improvement.
Third, I connected an Ethernet cable directly between the Deco and the TV. Not much of a change (although the Deco software now shows it connected with said Ethernet cable).
The Deco it is connected to is the remote unit; the second unit which is considered the main unit is located in the basement where the service comes in through. It is estimated that the distance between the two Deco units, creating a mesh connection, is about 15 feet. And other devices connected to the upstairs Deco are operating fine.
The TV is an LG 55" model. It has the latest firmware.
The internet service is through Spectrum, at 300MB (registers about 350MB which for this area is really good). Speed tests confirm this.
We originally thought the issue might have been caused by a Roku device. There is documentation to support that it's on the 5G band and could be causing signal interference. In fact at one point the issue on my wife's TV seemed to be amped up a bit with that device. However since discontinuing with that device, the issue still occurs.
I will leave it at that as a starting point for discussion. What would be the next step(s) to identify where the potential issue is?