Parental Controls

Parental Controls

Parental Controls
Parental Controls
2024-06-08 01:22:09
Tags: #Parental controls

I recently set up parental controls on my Deco unit for one of my children. He uses a Roku box for streaming TV and I have it scheduled to be blocked from the internet from 1030pm-800am. However, the Roku will now not connect to my Wifi. I've done all the resets to the Roku device and to my Deco router and it still won't connect. As soon as I delete his profile from parental controls, it starts connecting again. I need to have this working and for him to not to be able to stream TV when he should be in bed. Any suggestions????

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Re:Parental Controls
2024-06-13 17:23:54 - last edited 2024-06-13 17:31:17

Hi @CraigErb,

 

What is your specific Deco model?

 

What is its hardware and firmware version?

 

Have you ensured the Parental Controls are configured correctly for the Bedtime feature per our FAQ here?

 

Lastly, is your main Deco behind another router or gateway (e.g., connected via Ethernet to a modem + router combo device), or is it plugged directly into a standalone modem or ONT?

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