BE63 Constant Issues
So I have a Deco BE63 and I'm having some issues. Latest firmware is on it and what's going on is a complete loss of connection. It's random it can happen at any time and I have checked everything and also had my ISP take a look to make sure it's not on there end. They came out and checked and everything is normal all speeds are normal all wiring is new they even replaced my Ethernet going from my ONT to the deco just to be on the safe side. Problem is still occurring. I also have tried running the BE63 in AP mode and while that stopped the Ethernet drop off there is also another bug where in AP mode I am only getting half my speeds on the download side. The upload is fine. But as soon as I put the BE63 back in router mode the speeds goes back to normal. I even tried hooking my old Orbi system back up and ran that for a few days. I had no random disconnections at all. I'm at wits end trying to figure this out. Someone had mentioned this was a known problem with HW version 1.6 and the newest HW version fixed the connection issues. Any truth to that?
thanks
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According to goolge your switch is a partially managed switch so it "may" have the Loop Prevention option,
If you look at the back of the switch is there an opption for Loop Prevention? If so turn it on and see if that fixes the issue. If it's not on the back It may be in the switch's web-based interface.
Thanks
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Thanks for letting me know. I've notified the teams so they can follow up on the ticket and update it with this information.
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I'm glad I found this thread because I am fed up with my BE63 mesh. I've had constant WiFi dropping and freezing issues, along with websites that will not load on the first attempt (the second attempt always loads) when a PC is connected via wifi. Hard wired via Ethernet, no problems at all. I have the internet freezing up and saying no connection, then it will come back on. I've had dropped Zoom meetings because of the issues.
I've reset the units, swapped them out, called my fiber ISP to make sure it wasn't an issue on their side or with their fiber box. I've turned off IPv6, fast roaming, changed my DNS to Cloudflare, turned off MLO, and everything I can read on Google to do - and I still have these issues. Saw that my mesh unit was the 1.6 version.
At this point I want to just trash it, but I spent $600 on this set thinking it would be future proof for my 2gb fiber network.
My previous Deco mesh didn't have any of these issues and it was only $250. Very disappointed.
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it's the hardware version 1.6 has tons upon tons of issues call support immediately tell them the issues your facing and request hardware version 2.6 it fixes a lot of problems.
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Hi,
You can try to troubleshoot by referring to the instructions below if your Deco has an unstable issue.
Fix unstable connection when connected to the Deco network
If the same phenomenon persists, please refer to this post to contact our support team for further assistance.
Best Regards
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