Deco X55 light turns solid red for a few seconds, then turns back to green. Why is this happening?
Hello,
I'm hoping to get some support here. Ive been using a Deco X55 set since July without issues, but out of nowhere today, all 3 of my deco units have gotten a solid red light for 5-10 seconds, everything drops, and then it turns back to green and everything reconnects. This is incredible frustrating for web browsing, streaming, and gaming, as we aren't able to hold any steady connection for more than a few minutes.
so far, I've done resets on both my xfi modem and all 3 decos (both in app and using the reset button), I've disabled Fast Roaming and Beamforming, I've set DNS primary to 8.8.8.8 and secondary to 8.8.4.4, and ran network optimization. Any ideas on what's going on here?
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Welcome to the community!
If you haven't already, check to make sure your Deco firmware is fully up to date, as shown here.
Have you tried swapping one of the satellite nodes with the main Deco and seeing if the symptom persists?
What does your network topology look like? Are there any loops in the network, potentially?
Have you tried contacting your ISP to have them perform a line diagnostic check to rule out service interruptions?
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Hey Ryan, thanks for the support.
I don't have any firmware updates available, as I'm on 1.2.0 right now. I haven't changed a deco around, but this is happening on all units so I'm not sure if that would help. I'm trying to get an Xfinity tech out to my house to take a look, but aside from that I'm feeling stuck.
my network setup is relatively simple. I have my Xfinity gateway connected to my main deco downstairs, and then I have 2 decos upstairs connected using wireless backhaul. The biggest issue is that I'm unable to test wired backhaul since there are no cables and I'm in a rental.
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Thanks for the context!
Is your Xfinity gateway operating as a Router? Or has it been configured in modem-only, or bridge mode?
Also, is your Deco X55 operating in Router Mode, or Access Point Mode? Just wondering, since having both your Xfinity gateway and the Deco operating as routers may potentially lead to network anomalies as a result of a double NAT scenario.
Glad to hear you were able to get in touch with Xfinity, and they're working to investigate things on their end.
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I have my Xfinity gateway set for bridge mode, and my decos set in router mode. I went to the store and they offered a free replacement gateway in store, so I took that and got it installed yesterday. So far no issues, but wanted to let you know here. If something like this happens again, what should I look to do to fix it?
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Thanks for the update! I'm glad to hear the issue appears to have been addressed with the replacement gateway.
As for your question - if the replacement gateway addressed the issue in this instance, then it is likely the root cause was either the gateway itself or something ISP-side. So, if a similar phenomenon happens again, I'd suggest contacting your ISP to perform any necessary diagnostics on their end to rule out their connection and/or equipment being the culprit.
If they do rule things out on their end, and the symptom(s) persist, then I'd contact our TP-Link Support Team using the phone, live chat, or email options here.
Alternatively, you can always reach out to our Community here on the Forum as well.
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