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BE63 Mesh network doesn't recognize any USB drives

BE63 Mesh network doesn't recognize any USB drives

BE63 Mesh network doesn't recognize any USB drives
BE63 Mesh network doesn't recognize any USB drives
Wednesday
Model: Deco BE63  
Hardware Version: V2
Firmware Version: 1.2.10 Build 20251229 Rel. 42008

Running a new BE63 Deco mesh network and tried to add an external drive for shared storage. First I tried a WD 8 TB MyBook drive. It's formatted FAT32 and is readable from my laptop. I first connected it to the unit upstairs device closest to my office but nothing showed up after scanning for devices. The drive didn't spin up or anything - just sat there like a brick. I took it downstairs to the living room and tried with that unit - nothing. Then I went to the basement thinking maybe it only works on the main unit. This one's harder to access but I connected it and once more - nothing. Then I got out a 64 GB thumb drive and repeated the same trials with no response from any of the units. I tested the thumb drive in my laptop and it immediately loaded up. I checked the format and it's set formatted as FAT32.

 

The device details in the app provided the firmware details but I couldn't find the version anywhere. The documentation is pretty sparse on these things but the label on the base says "US/2.6" so I'm guessing this is a version 2 device.

 

Anyone have any suggestions?

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#1
4 Reply
Re:BE63 Mesh network doesn't recognize any USB drives
Yesterday

  @Nosugrof 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 863688] BE63 Mesh network doesn't recognize any USB drives

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/863688?moduleId=2424

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:BE63 Mesh network doesn't recognize any USB drives
Yesterday

  @Nosugrof 

Hi, welcome to the community.
You can also refer to the following instructions to troubleshoot: USB Sharing on Deco

Best regards.

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#3
Re:BE63 Mesh network doesn't recognize any USB drives
Yesterday

  @Solla-topee - I've already worked through these guides. 

 

- The USB drive is formatted as FAT32 and is NOT encrypted.

- The USB drive automounts and works fine on laptop computers.

- Under the more => advanced option the USB drive does not appear in the list in the Deco app. I waited several minutes after connecting and used the rescan option to no avail. Note I tried plugging the USB drive into each of the units and it failed to appear using any of the three units.

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#4
Re:BE63 Mesh network doesn't recognize any USB drives
6 hours ago

  @Nosugrof 

Hi, 
Thank you for the update. In this situation, you can refer to this post to email our technical team for further assistance.
Best regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#5

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