Forums/
Deco
2024-04-16 08:02:06
@Pinky-12 Hi, Thanks for the feedback. I noticed you had both Apple devices. One particular reason for Apple devices is private address. Have you checked whether their MAC addresses have been changed...
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Forums/
Deco
2024-04-16 03:18:21
@flretirednerd Hi, Thank you very much for the feedback. It is suggested to check the following settings first: 1. UPNP has been disabled under Deco APP>More>advanced>NAT forwarding. 2. No port...
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Forums/
Deco
2024-04-03 01:18:11
@andrew9417 Hi, Thanks very much for the further update. For further assistance, I would like to forward your case to the senior engineers via email. Please check whether you could receiver my email....
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Forums/
Deco
2024-04-01 07:57:32
@javarab Hi, thanks for the feedback. Are you able to help me record a video clip or send me some screenshots? In the meantime, could you please refer to this link to submit the APP log here: How to...
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Forums/
Deco
2024-03-29 07:57:19
@Hemlockappal Thank you very much and the case has been reported to the senior engineers. I will update the post once the solution is available. By the way, if you change the region on the web UI to...
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Forums/
Deco
2024-03-27 01:12:01
@Hemlockappal Hi, May I know your current time zone? The current system time is the same as the actual time, but the log time of Deco is one hour later than the system time(actual time), right? Could...
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