IOS app; going in to Kasa camera subscription plan is all grayed out

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IOS app; going in to Kasa camera subscription plan is all grayed out

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

elmoreohio

2023-04-19 15:52:14

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Registered: 2023-04-19

IOS app; going in to Kasa camera subscription plan is all grayed out

2023-04-19 15:52:14

Tags: #Kasa Care

Model: KC420WS

Hardware Version: V1

Firmware Version: 2.3.16

I have 1 camera on a 10 camera plan but when i try to 'Manage' the subscription- nope, it's all grayed out.
I just wanted to change it to the 1 camera plan; but now I don't want to do business with you.

It's funny, 'you can cancel your plan any time....' it's ALL GRAYED OUT. I just wanted to change the plan. Not cancel it.

1 Reply

Riley_S

2023-04-19 17:00:48

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Registered: 2022-04-18

Re:IOS app; going in to Kasa camera subscription plan is all grayed out

2023-04-19 17:00:48

@elmoreohio,

For any subscription that goes through Apple's payment process, you must unsubscribe from your Apple account settings on your phone. This also means that any plan changes have to go through their systems as well, so you would need to cancel your subscription and then choose the per-camera option.

You can find a FAQ on how to do so here: Kasa Care Cancellation and Refund

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IOS app; going in to Kasa camera subscription plan is all grayed out

IOS app; going in to Kasa camera subscription plan is all grayed out

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