Configuration Guide What should I do if I cannot connect to TP-Link camera through APP on smart phone
It can be divided into two parts: the basic configuration and the unstable connection issue.
For the basic configuration issue, below are some installation guidance.
For NC series camera:
1. How to set up cloud camera with tpCamera APP?
2. How to connect the cloud camera to your router's wireless network via camera’s web interface?
For KASA camera:
1. Setup video.
2. How Do I Setup my Kasa Cam?
For Tapo C200
1. Setup video
2. How to set up the Tapo camera
3. How to manage your Tapo camera with the third-party software
Note:
1. The APP varies due to the different cameras. tpCamera app is available for NC series, KASA app for KASA camera and Tapo app for Tapo C200.
2. Please use the main router’s wifi password to configure it.
3. Please ensure that the OS version of the smart phone is up to date.
4. Try to hard reset the camera first and set it up.
5. Change another smart phone.
For the unstable connection issue, below are some suggestions.
1. Ensure that the camera gets good signal strength from the main router, and you can move it closer to the main router.
2. If all cameras lost connection at the same time, please confirm the stability of other wireless devices; and ensure that the firmware is up to date.
3. If only one camera lost connection, try to swap the locations between the cameras to verify whether it is the camera itself or the location/network environment.
4. Try to customize the wireless settings of the main router to optimize the wireless performance. Like wireless channel and channel width.
5. Try to reserve an IP for the camera on the web UI of the main router, you can contact the tech support of the main router to get some help.
6. Besides, you can refer to What should I do if I cannot control my Kasa device?
If the issue still exists, you can leave a comment below with the information needed or you can start a new thread on the community for further help.
A.The model number of the camera and how many cameras do you have in total and the affected camera.
B.The hardware and firmware version of the camera.
C.The troubleshooting methods you have tried and the results.
D.The model number of the main router.
E.The purchase date of the camera.
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yes finally after trying with 2 Samsung, 1 iPhone I was successful with a Xiaomi
now I'm trying to know why I have 50 alerts a day in a storehouse with no people or animals moving around, but that is another topic
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@g.g. Hello,
Thank you for your reply, glad to hear that your camera was able to connect to router right now.
The light changes / snow/ rain will also trigger motion detection, you may lower the sensitivity if that happens too often.
If the notification is not triggered by the above, It is recommended to create a new post and share a video clip of the issue, thank you.
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@Kevin_Z I have the tp-link model NC230 and I have it connected with an Ethernet cord. The camera is showing solid green but everytime I try to connect it to the app it says it couldn't connect. I have been messing with it for over an hour and I'm super annoyed now.
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Sorry for the delay, may I know do you want to camera use Wireless or Ethernet connection? If via Ethernet cable, please choose 'Ethernet connection' while settings up the camera on tpCamera app, if there is any trouble, may I know which step it got problem and what is the Error message? Thank you.
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Try to customize the wireless settings of the main router to optimize the wireless performance. Like wireless channel and channel width.
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@Kevin_Z I truly put a great deal of thought into this, thank you for taking note.
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@Kevin_Z I'm unable to connect two Tapo cameras, TC60 and TC70 to TP-Link TL-WPA4230P WiFi powerline adapter. Can you advise if this should be supported? The powerline adapter is setup for WPA2-PSK with AES. I can connect other devices, mobiles, tablets and other cameras, to the adapter's wifi with no issues.
TC60 Details;
H/W Version 2.0
F/W Version 1.1.15 Build 211130 Rel. 64367n(4555)
TP-Link TL-WPA4230P connected to Virgin Media Hub 4
TC70 Details;
H/W Version 3.0
F/W Version 1.1.19 Build 220329 Rel.63274n(4555)
TP-Link TL-WPA4230P connected to Virgin Media Hub 4
I've setup hotspot on a mobile phone with same WiFi SSID and password as the TP-Link Powerline adapter's Wifi and both cameras can be setup and connect successfully. It's only when I try to connect them to the TP-Link powerline adapter they won't connect to the WiFi. The powerline adapter is setup for WPA2-PSK with AES.
Appreciate any advice.
D.
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Hello @dezzyfox
Thank you for the feedback. If tapo camera set up failed, you could try suggestion in guide below
What should I do if I fail to configure Tapo Camera?
- Ensure tapo APP is up to date
- Update firmware for camera if it can connect to a mobile hotspot wifi.
- To see if this relates to the ISP network, try to connect directly to the Wi-Fi of the main router
- Please check if on router client list and see if camera has obtained an IP address, if yes, you could adjust router & Modem firewall settings, change router DNS to 8.8.8.8.
If camera could connect to router wifi but failed to connect to Wifi powerline extender.
Try to adjust the 2.4Ghz Wi-Fi channel & channel width like channel 1/6/11. Channel 20Mhz for the Wi-Fi powerline extender.
If still the same, may I know what is the error message on the APP and how about the Led status on camera when set up failed?
What is the model of your phone and its Andriod or OS version?
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@Solla-topee thanks for the quick reply and suggestions.
App is up to date and no firmware updates are available. Devices were purchased recently and only delivered yesterday.
I should've said that as well as being able to connect to a mobile hotspot I am able to connect to my VM hub 4 successfully so it's only an issue with the powerline adapter.
When I view the Wireless Statistics in the powerline adapter web page, the MAC address of the camera never appears when it goes through the setup stage for connecting to WiFi network. Only the connected mobile device shows.
I've tried using 3 devices during setup - Samsung A40 Android 11, Samsung Tab A (2016) Android 8.1 and a OnePlus 9 Android 11. Each time these devices have been connected to WiFi of powerline adapter.
The Pairing Failed error at the final stage is the one that appears on the App and Camera has flashing red light.
I have tried the suggestions for the powerline adapter as the channel options were set to Auto but still can't connect cameras
Powerline adapter details;
| Firmware Version: |
1.0.4 Build 141030 Rel.50540n
|
|
MAC-QCA7420-1.1.0.844-01-20120919-FINAL
PIB_422011_140304_002 |
|
| Hardware Version: |
TL-WPA4230P 1.0 00000000
|
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