Delayed Notification KC200

Delayed Notification KC200
Delayed Notification KC200
2019-12-02 11:02:03 - last edited 2020-09-22 09:13:20
Model: KC200
Hardware Version: V1
Firmware Version: 2.2.30

Is any body else experiencing significant delays in receiving notifications from a KC200 on an android phone?  If so has anyone found a cure for this? Not all the time but sometimes by the time I receive a notification the delivery man has turned around a left, the delay can run to ten or more minutes. I have already set the Kasa app to not sleep.

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2 Accepted Solutions
Re:Delayed Notification KC200-Solution
2020-09-15 11:34:28 - last edited 2020-09-22 09:13:20

@Trixa 

Good day.

Sorry for the delay.

Do you still have the same issue, if yes, please help us check the following information;

  1. What is the model number and operating system of your smart phone?
  2. If you test on two smart phones, would the notification delay on both of them?
  3. Did it often happen when the internet speed is lagging or smartphone is in sleep mode?

Thank you very much!

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Re:Delayed Notification KC200-Solution
2020-11-24 10:31:53 - last edited 2020-11-24 10:31:59

@Rojowls 

Good day,

Thank you very much for all your concern about this case.

Recently, we have more and more feedbacks about this case and our senior engineers are working on it.

If you have the same issue, please feel free to send an email to support@tp-link.com subject [Forum ID 177932] Delayed Notification KC200

At the same time, please provide the following information

  1. The hardware and firmware about KC200;
  2. The model number and operating system of your smartphone;
  3. Did other APPs on the smart have the same issue or not;
  4. Would it only happen when the smartphone is on sleep mode?
  5. How long would the notification be delayed?
  6. Does it matter if the smartphone is connected to the home router or 3/4G network?

Really sorry for the inconvenience.

Thank you very much for your understanding and support.

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34 Replies
Re:Delayed Notification KC200
2019-12-04 07:41:39

@Andy.Wilson

 

Hello, it is our first time to receive such feedback, we can do some troubleshooting to narrow down this issue first and try to fix it. 

 

Please ensure that the  firmware of the KC200 is the latest one; and update the KASA APP version as well. 

 

Try to disable notification feature and re-enable it. 

 

And you can change another smart phone to do a comparison analysis. 

 

Still the same, please tell me the model number of the android phone and its OS version. 

 

Good day. 

 

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Re:Delayed Notification KC200
2019-12-04 12:02:43

@Kevin_Z 


 

Kevin_Z wrote

@Andy.Wilson

 

Hello, it is our first time to receive such feedback, we can do some troubleshooting to narrow down this issue first and try to fix it. 

 

Please ensure that the  firmware of the KC200 is the latest one; and update the KASA APP version as well. 

 

Try to disable notification feature and re-enable it. 

 

And you can change another smart phone to do a comparison analysis. 

 

Still the same, please tell me the model number of the android phone and its OS version. 

 

Good day. 

 

 

 

Firmware of the KC200 is 2.230; and update the KASA APP version is 2.17.0. 

 

The phone is a ZTE Blade V8 running Android 7.1.1, it is the only phone which I am currently using, my older phone, a Samsung A3, does not have a sim card. Can this be used for fault finding without a sim?

 

I have disabled notification feature and re-enabled it and am testing results. 

 

Thanks for looking at this. Andy

 

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Re:Delayed Notification KC200
2019-12-14 16:46:09

@Andy.Wilson 

 

No improvement after switching notifications off and back on again, still looking for a solution and any feed back from other KC200 users with or without problem.

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Re:Delayed Notification KC200
2019-12-19 16:57:22

@Andy.Wilson . I have the same problem. This night the delay was more than one hour but sometimes its only a couple of minutes.

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Re:Delayed Notification KC200
2020-04-19 23:20:56

somewhat similar.

mine is only delaying when my screen is off.

when the screen on my phone is on the delay is 5-10seconds.

 

@Andy.Wilson 

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Re:Delayed Notification KC200
2020-04-21 15:43:37
I just installed a KC200 this weekend and notifications to my Android device seem to come very quickly! Ryan
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Re:Delayed Notification KC200
2020-09-11 07:01:51

@Andy.Wilson 

 

Installed my kc200 yesterday, firmware uppgraded, installed the app, still like 5min delayd notification.

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Re:Delayed Notification KC200-Solution
2020-09-15 11:34:28 - last edited 2020-09-22 09:13:20

@Trixa 

Good day.

Sorry for the delay.

Do you still have the same issue, if yes, please help us check the following information;

  1. What is the model number and operating system of your smart phone?
  2. If you test on two smart phones, would the notification delay on both of them?
  3. Did it often happen when the internet speed is lagging or smartphone is in sleep mode?

Thank you very much!

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Re:Delayed Notification KC200
2020-09-16 04:31:36

@Brook 

One+5

Samsung10e

Android 10

Always delayed notifikation when phones is in sleepmode. Up to 15 min. Notifikation comes when i open the phone.

If My phone is awake, the notifikation comes almost immediatley every time.

Tryed Nedis doorbell, its a similar camera and app that do the same thing, worked perfekt, but  your camera is better. 

Something is not perfect whith your app.

 

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Re:Delayed Notification KC200
2020-09-22 08:49:00

@Trixa 

Good day.

Thank you very much for your time and patience.

Sorry for the delay.

We would like to follow up your case via email and please check your message box.

Thank you very much.

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