What should I do if I cannot connect to TP-Link camera through APP on smart phone

Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-08-24 14:02:44

@Kevin_Z thanks for sharing valuable information I have a website check it out.

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#48
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-09-04 08:20:33
Thanks for sharing this video.
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#49
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-09-21 09:11:47
IF my phone lost, can change account before uninstall on my last phone ?
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#50
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-09-22 01:22:08

@hotel_indo99 

Good day.

If the phone lost, it would not affect the camera, you can still log into the same email account on the new phone;

But it would be better to reset the camera and set it up again on the new email account for security reason.

Thank you!

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#52
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-12-13 16:31:56

Hi @techfreak200,

 

I have kind of the same problem.

 

Kind regards

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#57
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-12-26 20:56:29

@Kevin_Z I have a similar problem with C100.  It was working fine, and then one day 'poof!' it fell off the network.

 

I have followed the recommended process a dozen times and it always ends up with 'slow blinking green LED'.  It never succeeds to connect to my home WiFi.  The application just has a pulsing "Pairing your Tapo device...". I previously had a DHCP reservation, but I removed it to make sure that wasn't giving me issues.  I don't have any failure indication from the router.  It's a Bell Canada Home Hub 3000, so it doesn't really provide great debugging capabilities.

 

I will contact Tapo and provide any info I find here.

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#58
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2020-12-29 03:09:03

@SquashJamboree 

Hi,

Have you set up the AP Isolation or Client Isolation on the Bell Hub?

Could you please try to reboot both the Bell Hub as well as the Tapo Camera to have a look?

If nothing helped, please try to install the Tapo debug APP to collect the logs:

iOS:

https://static.tp-link.com/2020/202009/20200907/IOS.zip

 

Android:

https://static.tp-link.com/2020/202010/20201012/tapo_trial_2.2.29_20201012170040.zip

 

*on android, please use the third-party APP "ES File Explorer" if you cannot find the log using the system application.

Thanks a lot and wait for your reply.

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#59
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2021-05-09 20:00:30

Kevin_Z 

tanks for good text قلب

https://govarnosh.ir/

govarnosh
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#60
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2021-05-27 23:50:24

@Kevin_Z Hi

I have C310 and C200 models I have connected both to the power, close to the wifi. both cameras have light red and green. (tested 1 by 1, not multiple cameras at the same time)

 

I use the app to connect to the camera, it starts to do the connection but as soon as my phone (Samsung / iPhone) finds that the wifi network from the camera has no internet it shutdowns the connection. So I can't set up the camera.

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#61
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Re:What I should do if I cannot connect to TP-Link camera through APP on smart phone?
2021-06-02 03:40:42

@g.g. 

Hi,

Normally the default Wi-Fi is only used to help APP find the camera and during the setup(After logging into the APP), the internet service is not required;

I checked under your TP-Link ID, the Tapo C310 has been online already; so You have successfully set up the cameras already?

 

Thank you very much.

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#62
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