Cant access/missing clips from 27/7 recording

Cant access/missing clips from 27/7 recording
Cant access/missing clips from 27/7 recording
2021-09-27 09:11:05

Not sure if I'm posting at the right place but this is very frustrating and I need some help...

 

 

I got a kasa camera and am having some issues with the 24/7 hr recording function. I literally just had a creeper lurking around my front door and was notified by my blink cameras. Now, my blink cameras only record a few seconds so I couldn't tell where the guy went, so I opened my kasa app...which I have a kasa camera pointing at my front door from my bedroom window. But I just can't get access to my clips...it keeps saying "other errors".... I'm freaking out right now and furious....spent money on camera and when incidents happen I can't even play back the clips....Help anyone? Or maybe I should just return this piece of crap. 

 

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Re:Cant access/missing clips from 27/7 recording
2021-09-28 05:59:08 - last edited 2021-09-28 07:23:16

Hello@Thissux ,

Thank you for your feekback, we wiill try our best to assist with the issue. May I know the model of your kasa camera & brand and capacity of your SD card? 
Please make sure you have enabled 24/7 recording and SD card has been recognized by Kasa (shows the storage)
Also ensure your Kasa app  and device firmware are both up to date.
As this issue  sounds unusual,  we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

 

 

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