Generally, you can control your Tapo camera once it’s configured via the Tapo app. If you are unable to control your camera, here are some troubleshooting steps you can follow.

 

Part 1. Confirm if you are unable to control the Tapo camera in the local network or remote network.

 

1. Connect your phone to the same Wi-Fi network as the Tapo camera, force close the Tapo app, and then open it to control the Tapo camera.
If failed, refer to Part 2 to troubleshoot.

2. If you can control the Tapo camera on the Tapo app when connecting your phone to the same Wi-Fi network as the camera but fail when your phone uses other networks (such as your mobile data), refer to Part 3 to troubleshoot.

 

Part 2. Unable to control the Tapo camera in the local network.

1. Check the LED status on the Tapo camera as per its UG on the official website.
If the LED status shows the camera is not configured successfully, reset it and reconfigure it.

 

2. Ensure the router is working fine. 
You can connect your phone or laptop to the Wi-Fi network of your router and then confirm if the router is working.

 

3. Check if any MAC filtering, Blocklist, and firewall rules on the router.
If yes, disable the rules, reboot the router, and reboot the Tapo camera for a try.

 

4. Move the Tapo camera closer to the router, in case the bad signal causes the problem.

 

5. Update the firmware of the Tapo camera to the latest one.

How to update the firmware of the Tapo & Kasa devices on the Tapo App?

 

Part 3. Unable to control the Tapo camera remotely.

1. Ensure you can control the Tapo camera in the local network. 
If you can’t control the camera in the local network, please refer to the Part 2 to troubleshoot.

 

2. Upgrade the firmware of your Tapo camera to the latest one.
How to update the firmware of the Tapo & Kasa devices on the Tapo App?

 

3. Try to change the DNS server on your home router.

 

4. Disable Firewall rules, Access Control, and Parental Control entries on your home router if there is one, then reboot the router.

 

 

If the problem persists, please leave your comments here or provide the following information via email with the subject 'Forum ID 623524+ your community nickname + local control/remote control is not working', and our team will continue to help with your case.
  1) The MAC address and model number of your Tapo camera.
  2) Your network diagram, such as ISP—wireless router ))) ((( Tapo C200.
  3) The model number of your wireless router.
  4) The troubleshooting you did.

 

 

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