Black curved line on the edge on tapo CCTV

Black curved line on the edge on tapo CCTV

Black curved line on the edge on tapo CCTV
Black curved line on the edge on tapo CCTV
2024-02-02 18:18:16 - last edited 2024-02-26 10:55:32
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.1.5

I've been using this tapo camera for more than a months. Starting 31/1/24, there's a curved black line on every corner of my tapo camera. I noticed the curved bit small on 31/1 but today the curved line getting noticeable. 

 today image. it's getting big

 

 

31/1/24. the curved line started.
 

Hopefully someone can help me. thank you so much.

 

UPDATE 26/FEB24 

 

different between the line. blurred image on top

 

 

 

😪

 

 

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#1
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2 Accepted Solutions
Re:Black curved line on the edge on tapo CCTV -Solution
2024-02-04 08:22:45 - last edited 2024-02-11 09:20:01

  @adam90 

Hi,
Please check if the camera lens is clean, and you can try to reboot the camera, and factory reset the camera, then check if the camera's Live View page will display properly.

If the same phenomenon appears, you can contact your retailer or local team to check if your camera is under warranty.
Best Regards

Recommended Solution
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#2
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Re:Black curved line on the edge on tapo CCTV -Solution
2024-02-22 09:04:11 - last edited 2024-04-30 18:58:42

  @adam90 

Hi,
In your situation, you can contact your retailer or local support to check if your camera is under warranty.
Best Regards

Recommended Solution
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  1  
#8
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17 Reply
Re:Black curved line on the edge on tapo CCTV -Solution
2024-02-04 08:22:45 - last edited 2024-02-11 09:20:01

  @adam90 

Hi,
Please check if the camera lens is clean, and you can try to reboot the camera, and factory reset the camera, then check if the camera's Live View page will display properly.

If the same phenomenon appears, you can contact your retailer or local team to check if your camera is under warranty.
Best Regards

Recommended Solution
  1  
  1  
#2
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Re:Black curved line on the edge on tapo CCTV
2024-02-10 20:15:39

  @Solla-topee   I have the same issue.  I did not have this issue prior to the last app update that I did the other day.  

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#3
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Re:Black curved line on the edge on tapo CCTV
2024-02-11 09:20:51

  @Lpeach1969 hey, you may try rebooting or resetting the camera...

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#4
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Re:Black curved line on the edge on tapo CCTV
2024-02-15 01:30:22
latest today.. the line still there and bigger too! 
it seems like it's going to the centre. 

  @Lpeach1969 

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#5
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Re:Black curved line on the edge on tapo CCTV
2024-02-15 01:33:30

  @Summer_S 

thank you for your suggestion. but done that a few times already. problem still occur. 😥

 

 

 

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#6
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Re:Black curved line on the edge on tapo CCTV
2024-02-15 01:41:43

  @Solla-topee 

thank you for your prompt reply. I've done everything as you suggested. the black line still there. 

done wipe it. but I think it's from inside.is it the lens defect?? one month only and this happen. 

 

p/s I have two other tapo camera and this is the latest I bought.. c510w works totally fine.

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#7
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Re:Black curved line on the edge on tapo CCTV -Solution
2024-02-22 09:04:11 - last edited 2024-04-30 18:58:42

  @adam90 

Hi,
In your situation, you can contact your retailer or local support to check if your camera is under warranty.
Best Regards

Recommended Solution
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  1  
#8
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Re:Black curved line on the edge on tapo CCTV
2024-04-23 18:33:43

Had same issue replaced cameras with same models now it's back, on a few of my cameras any solutions? Seems to be inside of camera.

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#9
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Re:Black curved line on the edge on tapo CCTV
2024-04-24 06:58:14

  @DrJeff 

Hi, 

How many Tapo C325WB have this issue now? Do you mind contacting the retailer or local support to get a replacement again if you have tried the above suggestions?

Best Regards

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#10
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Re:Black curved line on the edge on tapo CCTV
2024-04-28 11:57:10 - last edited 2024-04-28 11:57:56

 

I have the same issue with my c325wb.

I bought it in october 2023 and the curved line appeard in February this year.

My curved line is also moving to the center.

If you zoom in you see that the sharpness and clarity is worse outside the curved line.

 

I wonder if this maybe is a lens separation ?

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#11
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